Daniella Bell
Highton
Summary
Extensive customer service skills, with a friendly enthusiastic manner, seeking a position to enhance your café customer experience. Ability to work alone or in a team environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Education Support – Food Technology – Canteen Manager
Warracknabeal Secondary College
10.2024 - Current
- Supporting students in the classroom across a variety of subjects, assisting with the Food Technology program, including planning and shopping for ingredients. Managing all aspects of the canteen and supporting students to learn new hand-on experiences of working in a hospitality environment and promoting food safety skills.
Creative catering with love
BELLYS BY DANIELLA
10.2024 - Current
- Catering business service in the Wimmera region of Victoria. Providing all your catering needs for small and large events. Specializing in the use of local produce and creative food made with love.
Cafe Manager
The General Store Warracknabeal
11.2023 - Current
- Duties include the day-to-day management of the cafe, cooking, cleaning, barrister, menu planning, rostering staff, event management and catering. Other duties include quoting jobs, food supervision, health and safety and stock ordering. My role is to oversee the day-to-day operation of the cafe and manage and support the team. My role also includes social media management of the business.
Meaningful Life Manager Residential Services
Grampians Health
02.2023 - 11.2023
- Develop, implement and manage innovative initiatives, Identify gaps and participate in the development of new processes, policies and procedures, Oversee assessments, Care Plans, documentation and program audits, Responsible for the standardization of quality service, with a strong focus on quality and compliance, Provide leadership, mentoring and support to the Meaningful Life team across 15 Grampians Health Care communities, Develop and review team position descriptions, policies and procedures, Facilitate meetings with direct reports, Ensure clear and effective consultation and communication processes are in place, Review surveys/ audits and report progress and outcomes, Conduct meetings with direct reports and review outcomes for continues improvement, Manage budgets and apply for appropriate grants / funding, Provide quality care in line with the strategic Plan and Vision through a Governance Framework. Deliver education and training, Rostering and leave approval, Media releases and communication including management of care community FB groups, Performance management, Address Compliments and complaints, Compliance with quality improvement and risk management systems. Overseas all events and Functions across 15 care communities.
Leisure & Lifestyle Team Leader Residential Services
Grampians Health
07.2019 - 02.2023
- Assessments, Documentation, Care Plans, iCare, Audits, Policy and Procedures, Rostering Meeting Minutes, Communicate with Residents, Families and Internal and External Stakeholders, Adhere with Aged Care Standards, Develop, Record and Implement Action Plans.
Technology Coordinator Yarriambiack Lodge
Rural Northwest Health
10.2017 - 02.2019
- Coordinate Technology within a residential Nursing Home, Communication, Team Training, Management of Technology Devises, Implement and Research Innovative ideas, Demonstrate, Implement and Educate Residents & Family Members.
Allied Health Assistant
Rural Northwest Health
02.2017 - 10.2017
- Aiding and delivering exercise groups, assisting clinician, uploading and management of documents, appointments, computer skills, client liaison, assist with individual client program and needs, health and safety.
Manager
Ryder & Raiven Bairnsdale
05.2016 - 02.2017
- Customer service, incoming & outgoing receipt of stock, administrative duties, banking, budgets, teamwork and working independently, merchandising, computer skills including Windows & POS system, cash handling, open and closing procedures, cleaning.
Independent Sales Representative
Silk Oil of Morocco
11.2015 - 12.2016
- Customer service, administrative duties, banking, working independently, merchandising, computer skills including Windows, cash handling, advertising, social media updates, stock control, budgets, invoicing, team training.
Owner Operator
Marchi Clay Jewellery
02.2014 - 12.2016
- Handcrafting unique clay jewelry, customer service, administrative duties, banking, working independently, merchandising, computer skills including Windows, cash handling, advertising, social media updates, stock control, budgets, invoicing.
Manager
Cactus Black Bairnsdale / Mt Baw Baw
02.2009 - 04.2014
- Customer service, incoming & outgoing receipt of stock, administrative duties, banking, leading buyer, staff rosters, management of staff, staff training, management of the store, team work and working independently, merchandising, computer skills including Windows & POS system, budgets, cash handling, advertising, website and social media updates, open and closing procedures, cleaning, snow hire, waxing boards.
Cook & Customer Service
Saviges Café Bairnsdale
03.2007 - 02.2009
- Customer service, incoming & outgoing receipt of stock, assisting with the development of menus, waitressing, kitchen hand, cleaning, cooking, cake making and decorating, catering, barista, cash handling, teamwork.
Administration Assistant
Dahlsens Bairnsdale
01.1998 - 01.2003
- Customer service, administrative duties, banking, telephone switchboard, accounts, debt recovery, reconciliation, cash handling, typing, invoicing, teamwork, working independently, stationary stock control and order, customer credits and refunds, COD accounts.
Education
Diploma - Leisure and Health
Phillips Institute
06.2025
Certificate IV - Community Services
Federation Training Bairnsdale
01.2016
Certificate IV - Tourism Operations
Federation Training Bairnsdale
12.1997
VCE - undefined
Cann River P-12 College
01.1996
Skills
- -Creative
- -Problem Solver
- -Leadership
- -Collaborative
- -Time Management Skills
- -Interpersonal Skills
- -Typing
- -Decision Making
- -Delegation Skills
- -Conceptual Skills
- -Computer & IT Skills
- -Person Centred
- -Innovative
- -Management
- -Customer Service
- -Organizational Skills
- -Competent Written & Oral Skills
- -Competent Computer Skills
- -Efficient Administration Skills
- -Adaptability & Resilience
- -Effective Communication Skills
Certification
- Food Safety Supervision Completed 2024
- WSMHA Future Leaders Development Program Completed 2019
- Montessori Training Completed 2017
- P3 Training Completed 2017
- Mindfulness at Work Training Completed 2018
- Certificate II Make-Up Artistry Graduated - 2016
Hobbies and Interests
-Water sports, -Cooking, -Anything creative, -Art & Painting, -Horse riding, -Reading, -Spending time at the beach, I have experience on numerous club committees with positions including:, -Treasurer, -Secretary, -President, -District Commissioner
Timeline
Education Support – Food Technology – Canteen Manager
Warracknabeal Secondary College
10.2024 - Current
Creative catering with love
BELLYS BY DANIELLA
10.2024 - Current
Cafe Manager
The General Store Warracknabeal
11.2023 - Current
Meaningful Life Manager Residential Services
Grampians Health
02.2023 - 11.2023
Leisure & Lifestyle Team Leader Residential Services
Grampians Health
07.2019 - 02.2023
Technology Coordinator Yarriambiack Lodge
Rural Northwest Health
10.2017 - 02.2019
Allied Health Assistant
Rural Northwest Health
02.2017 - 10.2017
Manager
Ryder & Raiven Bairnsdale
05.2016 - 02.2017
Independent Sales Representative
Silk Oil of Morocco
11.2015 - 12.2016
Owner Operator
Marchi Clay Jewellery
02.2014 - 12.2016
Manager
Cactus Black Bairnsdale / Mt Baw Baw
02.2009 - 04.2014
Cook & Customer Service
Saviges Café Bairnsdale
03.2007 - 02.2009
Administration Assistant
Dahlsens Bairnsdale
01.1998 - 01.2003
Certificate IV - Community Services
Federation Training Bairnsdale
Certificate IV - Tourism Operations
Federation Training Bairnsdale
VCE - undefined
Cann River P-12 College
Diploma - Leisure and Health
Phillips Institute
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