Daniella Hernandez
Aspendale,VIC
Summary
Highly analytical, communicative, and collaborative individual with a proven ability to adapt quickly to new environments. Committed to contributing to team success and continuously developing professional skills. Known for maintaining a positive attitude and a strong commitment to continuous learning and growth. Experienced in small business management, with a focus on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to drive business growth and ensure long-term sustainability. A track record of fostering collaborative environments and consistently delivering exceptional results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Self Employed /Mobile Hairstylist
Hair Artistry By Daniella
04.2014 - 09.2024
- Increased client base through exceptional customer service, active listening, and understanding individual needs.
- Reduced travel costs by optimizing route planning based on daily appointments schedule efficiently.
- Set pricing structures accordingly for merchandise and services.
- Streamlined appointment scheduling process for better time management and improved client experience.
- Offered mobile salon services, catering to clients'' convenience and enhancing their overall comfort.
- Oversaw social media page, posting daily pictures and products as well as marketing strategies to attract new clients.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Invited clients to share ideas and feedback.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Implemented training programs to stay current with the constantly changing trends, techniques, fashion and merchandise.
- Promoted business via social media to generate leads and maximize brand identity.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Balanced creative vision with client preferences to create unique hairstyles that showcased their personality while remaining ontrend.
- Utilized social media platforms effectively as promotional tools showcasing before-and-after transformations boosting brand exposure.
- Interacted well with customers to build connections and nurture relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Implemented a flexible payment system for clients'' convenience, accepting cash, credit cards, or digital payments via mobile devices.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Receptionist Administrator
Lime Lite Salon
11.2010 - 01.2013
- Kept reception area clean and neat to give visitors positive first impression.
- Displayed consistent professional standards at reception desk to impress clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to the Salon owner.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Managed daily operations with in Lime Lite Salon by supporting continuous delivery of excellent services and care.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Flight Attendant
Jetstar Airways and Qantas Airways
03.2006 - 04.2010
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Used excellent customer service skills in addressing passengers' needs.
Education
Diploma - Wellness Coaching
Wellness Coaching Australia
On Line10.2022
Initial Cabin Crew Training Certification - Airlines
Jetstar Airways PTY LTD
Sydney, NSW03.2008
Short Haul Initial Flight Attendant Program - Customer Service Learning And Development - Airlines
Qantas Airways
Sydney, NSW08.2004
Short Haul Initial Flight Attendant Training Program - Airlines
Qantas Airways
Sydney, NSW08.2004
Hairdressing Trade Certificate III - Hairdressing
Bankstown TAFE College
Bankstown, NSW02.1999
Skills
- Focus and Follow-Through
- Small business operations
- Planning and execution
- Vendor Relations
- Problem Anticipation and Resolution
- Customer Service Management
- Decision Making
- Records Organization and Management
- Originality and Creativity
Accomplishments
- Consistently maintained high customer satisfaction ratings. Commended on a highly charismatic, pleasant and professional demeanor, excellent communication and customer service skills; loyalty and dependability, exuding grace and warmth, all while maintaining enthusiasm and strong work ethics.
- Provided every passenger with exceptional service and ensured that issues were quickly resolved, resulting in an above-average performance rating.
- Upsold food, snacks, alcoholic beverages and duty free to travelers which boosted in-flight revenues by 35% on a monthly basis.
- Handled additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Exceeded sales goals by average of 50%.
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Self Employed /Mobile Hairstylist
Hair Artistry By Daniella
04.2014 - 09.2024
Receptionist Administrator
Lime Lite Salon
11.2010 - 01.2013
Flight Attendant
Jetstar Airways and Qantas Airways
03.2006 - 04.2010
Driver's License
Diploma - Wellness Coaching
Wellness Coaching Australia
Initial Cabin Crew Training Certification - Airlines
Jetstar Airways PTY LTD
Short Haul Initial Flight Attendant Program - Customer Service Learning And Development - Airlines
Qantas Airways
Short Haul Initial Flight Attendant Training Program - Airlines
Qantas Airways
Hairdressing Trade Certificate III - Hairdressing
Bankstown TAFE College
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