Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniella Luca

Edensor Park,NSW

Summary

Organized and motivated worker eager to apply time management and organizational skills in various environments. Reliable and able to maintain smooth workflow throughout my working environment experiences. Personable front salesclerk always communicates respectfully towards others and works well under pressure.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Australia Post
07.2018 - Current
  • Open and closing of the store daily.
  • Managing incoming cash by balancing all terminals in opening and closing hours.
  • Actively listened to customers, handling concerns quickly and escalated major issues to supervisor.
  • Greeting and delivering respectful customer service ensuring they receive a positive and welcoming experience.
  • Placing monthly orders in the computer system.
  • Delivered prompt service to prioritize customer needs.
  • Sending and tracking all types of parcels through domestic and international statuses.
  • High knowledge in depositing and withdrawing cash from different bank books and cards.
  • Fast and efficient in bill payments with counting money, cheque and card payments.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying rubbish bins and wiping down surfaces.
  • Opening new Post Office Boxes for customers by entering new clients in the system.

Sales Assistant

Roman And French
03.2017 - 02.2018
  • Greeting and helped customers locate products within our store
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Entered new customers into the filing system.
  • Maintained cleanliness of the store at all times.
  • Packing online orders that required to be sent out.

Education

Certificate III - Make Up, Beauty And Skin Care

Liverpool Tafe
2016

Graduated With HSC -

Bonnyrigg High School
Bonnyrigg, NSW
2015

Skills

  • Multitasking
  • Customer Service
  • Computer Skills
  • Organizational Skills
  • Time Management
  • Opening and closing of workplace

Timeline

Customer Service Representative

Australia Post
07.2018 - Current

Sales Assistant

Roman And French
03.2017 - 02.2018

Certificate III - Make Up, Beauty And Skin Care

Liverpool Tafe

Graduated With HSC -

Bonnyrigg High School

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Daniella Luca