Summary
Overview
Work History
Skills
Referees
Timeline
Generic

Daniella Maletic

Canberra,ACT

Summary

Demonstrated exceptional interpersonal skills as a recruitment Talent Resourcer at Randstad, enhancing recruitment processes and candidate satisfaction through strategic sourcing on platforms like LinkedIn, Seek and other. Dynamic and professional candidate with a proven track record in talent acquisition and administrative support, complemented by a strong foundation in healthcare compliance. Excelled in administrative tasks, office support, and secretarial duties as a Senior Medical Secretary within the medical unit. Committed to fostering collaborative work relationships and driving business success through dedication to customer, client, and patient satisfaction. Possesses strong organizational skills and a proven ability to adapt to changing needs. Excited to contribute enthusiasm and expertise as an all-round Administration Officer in a new team environment.

Overview

6
6
years of professional experience

Work History

Talent Resourcer

Randstad
04.2024 - 09.2024
  • Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
  • Streamlined talent acquisition process for faster candidate placement and improved retention rates.
  • Maintained a high level of candidate satisfaction by providing timely feedback and clear communication throughout the recruitment process.
  • Fostered diversity initiatives by implementing targeted sourcing methods aimed at reaching underrepresented groups within specific industries.
  • Partnered closely with HR team members to ensure seamless onboarding experience for new hires.
  • Enhanced candidate sourcing by utilizing various recruiting tools and social media platforms.
  • Proactively built pipelines of high-quality talent across multiple disciplines ensuring a steady flow of candidates for future hiring needs.

Senior Patient Services Officer

Advara Heartcare
07.2023 - 09.2023
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Referred and screened patients to make best use of resources, triage staff, and serve community members.
  • Assisted physicians with administrative tasks such as prescription refills or test result notifications, allowing them to focus on providing optimal care.
  • Organized flexible payment plans for uninsured or underinsured patients, fostering a supportive and inclusive clinic environment.
  • Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.

Senior Medical Secretary

Northern Sydney Colorectal Clinic
04.2023 - 07.2023
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

Patient Services Officer / Medical Secretary

GenesisCare
10.2021 - 04.2023
  • Prepared comprehensive medical reports by compiling relevant data from multiple sources including lab results, imaging studies and clinical notes.
  • Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
  • Developed rapport with patients through compassionate communication and attention to their individual needs.
  • Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
  • Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
  • Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
  • Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.

Ward Clerk and Health Information Services Officer

Calvary Public Hospital Bruce
07.2018 - 05.2021
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Organized paperwork for doctors, nurses, and patients.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Stored and retrieved permanent records on daily basis.
  • Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.

Skills

  • Team Collaboration
  • LinkedIn/Social Media Sourcing
  • Interviewing Clients
  • Strong Administrative, Organizational and Interpersonal Skills
  • Talent Acquisition
  • Healthcare Compliance Knowledge
  • Electronic Health Records Experience
  • Medical terminology expertise

Referees

Joanna Brooks

Manager

Randstad

6132 3800


Brianna Alter

Recruitment Officer

Randstad

0402 446 774


Adrienne Mazo

Practice Manager

Northern Sydney Colorectal Clinic

0426 531 157


Jennifer Arena

Clinical Nurse Coordinator

GenesisCare

0400 129 911


Fiona Schulz

Patient Services Officer

GenesisCare

0412 165 660


Timeline

Talent Resourcer

Randstad
04.2024 - 09.2024

Senior Patient Services Officer

Advara Heartcare
07.2023 - 09.2023

Senior Medical Secretary

Northern Sydney Colorectal Clinic
04.2023 - 07.2023

Patient Services Officer / Medical Secretary

GenesisCare
10.2021 - 04.2023

Ward Clerk and Health Information Services Officer

Calvary Public Hospital Bruce
07.2018 - 05.2021

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Daniella Maletic