Daniella Mancuso
Sydney,NSW
Summary
Accomplished in leading significant advancements in the fintech and financial services sectors across Australia and New Zealand. Demonstrated strategic leadership and superior project management skills to drive consistent revenue growth and market expansion. Expert at transforming complex challenges into growth opportunities, standing out as a dynamic leader in the field. Emphasises a people-first approach as a transformational C-Suite leader, fostering an environment that boosts engagement and retention. Prioritises the cultivation of leadership skills to improve team performance and leverages exceptional communication abilities to discover new opportunities. Envisions blending traditional and conscious leadership styles to foster high-performance cultures that make significant contributions to the broader community.
Overview
29
29
years of professional experience
Work History
GM- Strategy & Growth
Nationwise Group
01.2023 - Current
- Successfully developed and executed group business plan, aligning it with the company's overall vision and objectives.
- Led business development efforts, identifying and acquiring strategic partnerships and alliances to develop market presence and expand broker network.
- Conducted comprehensive market analysis, including competitor analysis, market segmentation, using data-driven insights to identify market opportunities, develop targeted marketing strategies, and drive competitive advantage.
- Drove a culture of continuous improvement, fostering creativity.
- Developed financial models, forecasts, and budgets to support strategic decision-making to support business planning and monitor business performance.
- Built and maintained strong relationships with key stakeholders, including finance brokers, lenders, industry associations, regulatory bodies, and strategic partners.
- Provided strong leadership to a diverse team, fostering a culture of collaboration, innovation, and continuous learning.
- Secured strategic partnerships to expand broker network and strengthen market presence by 80%
- Cultivated a culture of continuous improvement and innovation, increasing operational efficiency and reducing time-to-market for new products by 25%
- Introduced talent development program to boost employee engagement by 30%, decreasing turnover rate by 20%.
National Business Development Manager
Wisr
09.2017 - 12.2022
- Established the third-party distribution channel and executed a revised national broker strategy, resulting in a 100x increase in loan settlements from $720k to $75m per month, positioning the company as one of Australia's fastest-growing fintechs.
- Managed projects to ensure delivery on time and under budget, displaying strong leadership and operational excellence, resulting in improved customer satisfaction and upstream revenue growth.
- Led a remote national sales team, fostering an empowered, positive culture that consistently exceeded revenue budgets.
- Implemented targeted marketing campaigns to strengthen Wisr's presence in the broker channel, increasing market penetration from 3000 to 15000 accredited brokers.
- Mentored and coached sales and operations teams, ensuring the achievement of strategic, operational, and tactical outcomes.
- Actively engaged with stakeholders to assist in delivering business outcomes and build the Wisr brand in the broker channel through strong industry involvement.
Chief of Sales & Marketing
Eikcon- EiSoft & TradeSearch Australia
01.2015 - 09.2017
- Worked closely with the founder to set the strategic direction and drive business growth from proof of concept to full-scale operations, resulting in an increase of 300% revenue growth.
- Designed and presented a compelling pitch deck, securing $2.5M in investment and doubling the company's valuation within six months.
- Led the development of a comprehensive go-to-market and growth strategy, which delivered a 40% increase in user acquisition and 25% boost in monthly recurring revenue
- Spearheaded forecasting, modeling, and budgeting P&L for sales & marketing; achieved 20% increase in revenue, 15% reduction in overhead costs, 10% boost in ROI, & 25% improvement in forecast accuracy.
- Developed and successfully implemented an integrated omni-channel marketing strategy, resulting in a 60% increase in website traffic.
- Lead generation improved by 20%, while online conversions rose by 40% and customer acquisition costs reduced by 25%
- Consequently, overall revenue experienced a growth of 15%.
Chief Transformation Officer
The Mistress of Mindset
01.2010 - 01.2017
- Led strategic initiatives as a high-impact keynote speaker and facilitated engaging workshops and coaching sessions for professional clients across the globe.
- Developed and executed tailored strategies for over 500 clients, driving significant improvements in well-being, work-life balance, productivity, and job satisfaction.
- Delivered 50+ dynamic programs and seminars for diverse audiences to ignite transformative shifts in mindset and lifestyle habits; witnessed remarkable improvement in physical and mental well-being.
National Manager - Third Party Alliances
Management Consultancy International
01.2014 - 01.2015
- Provided expert consultation on learning and development to increase training effectiveness by 20% and reduce costs by 15% within the mining, transport, and logistics sectors.
- Collaborated with HR teams to devise and execute organisational development strategies, resulting in a 30% increase in employee retention and a 10% improvement in employee satisfaction.
- Designed and delivered accredited training programs for leading organisations, increasing employee certifications by 15% and performance by 20%.
- Developed digital learning solutions for ASX 500 companies, increasing engagement by 40% and reducing onboarding time by 75%.
- Implemented targeted marketing campaigns driving new client acquisition, increasing sales revenue by 40%, customer base by 25%, referral leads by 50%, and upselling opportunities by 40%.
- Streamlined sales processes with the acquisition of a new CRM system, increasing productivity by 30% and reducing sales cycle time by 15%.
- Exceeded sales targets by 25%; realised $1.2 million from new revenue.
- Orchestrated successful cross-selling and upselling initiatives, raising average sale value by 40%, contributing to further 15% revenue growth.
- Achieved a 95% client satisfaction rate, lowered churn by 20%, and expanded customer reach and base through strategic alliance partners, generating $800k in additional yearly revenue.
Relationship Manager
Maddisson Employment & Training Group
01.2013 - 01.2014
- Managed the end-to-end sales process, resulting in a 25% revenue increase.
- Identified strategic sales opportunities, leading to an additional $1.2 million in revenue within one year within the automotive and logistics sectors.
- Developed a comprehensive business strategy to capitalise on existing opportunities, resulting in a 15% market share increase.
- Exceeded revenue targets by 35% through effective pipeline management and cross-selling initiatives.
Lending Manager
Fox Symes Financial
11.2007 - 01.2010
- Rejoined Fox Symes to support lending growth and streamline operations.
- Revamped end-to-end mortgage processes, collaborating with underwriters, solicitors, and internal teams.
- Directed a results-driven team that exceeded monthly settlement goals by an exceptional 20%, achieving an average of $2 million above target in settlements per month.
Sales Director
Easy-Loans Australia
01.2006 - 11.2007
- Headhunted to return to Easy-Loans to manage the residential mortgage and commercial mortgage sales teams and operations team.
- Guided and motivated a cross-functional team of 80, increasing conversion rates from 32% to 64%.
- Led the restructuring of the commercial mortgage sales team, increasing new business acquisitions by 30%.
- Transformed the residential mortgage sales team into top performers, achieving $50 million in monthly loan origination and a 15% boost in revenue.
- Optimised mortgage operations with efficient processes and digital solutions.
- Implemented process improvements that reduced the average time from application to settlement by 49%, boosting customer satisfaction by 25%.
- Established partnerships with 900 registered sub-brokers Australia-wide, resulting in a 40% boost in revenue annually.
- Pioneered automated processes for the sub-broker model that saved 20+ hours per week in administrative functions.
- Designed a comprehensive MIS reporting system that improved data accuracy by 30%.
Senior Home Finance Manager
Westpac Banking Corporation
01.2005 - 01.2006
- Managed consumer lending operations, improving the end-to-end sales process from lead to settlement and boosting cross-selling of insurance and wealth products; achieved a 40% increase in share of wallet, a 25% increase in mortgage settlements, and $2.5 million in additional revenue.
- Developed a comprehensive sales training program for the customer service team, driving a 30% increase in conversion rates and a 10% increase in monthly revenue growth.
- Coached customer service staff to identify and refer sales opportunities, resulting in a 15% surge in identified referrals and a 25% boost in lead generation.
- Designed targeted marketing campaigns across digital and traditional channels; achieved a 20% increase in lead generation for branch locations within 3 months.
- Managed a high-value loan portfolio worth $176 million annually and generated 15% net interest income by strategically structuring loans and assessing risk.
- Implemented targeted marketing campaigns across digital and traditional channels; achieved a 20% increase in lead generation for branch locations within 3 months
- Leveraged consumer behaviour data and predictive analytics to deliver a notable 20% increase in lead generation for branch locations, surpassing quarterly targets.
Project Manager
Easy-Loans Australia
01.2004 - 01.2005
- Developed and implemented strategic project plans to meet business objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented project plans and budgets to ensure successful execution.
- Led the setup of the lending sales and operations teams, managing both sales and leadership functions to foster a robust, efficient business model.
- Designed processes and procedures to meet the needs of a growing department and consistently exceeded the monthly settlement budget by at least 100%.
Lending Manager
Fox Symes and Associates
01.2002 - 12.2003
- Showcased strong leadership in creating and coordinating cross-functional teams for efficient GTM implementation.
- Actively managed and adapted GTM strategies based on changing markets, competitive actions, and customer feedback.
- Launched multiple products and services into new and existing markets and consistently achieved business objectives.
- Demonstrated expertise in customer segmentation, leading to successful product positioning and increased market share
- Managed lending operations, regularly surpassing monthly budgets by 80%–150%.
- Developed sales enablement collateral and trained sales teams to promote product features and benefits, resulting in rising conversion rates and customer satisfaction.
- Developed operating procedures with a productive team that regularly exceeded monthly settlement budget of at least 100%
- Recruited and trained lending and operations teams, promoted a positive environment, and instilled a model of hard work and dedication.
- Collaborated with C-level executives and stakeholders to develop long-term growth strategies.
HR Project Manager
National Telecoms Group
01.2001 - 01.2002
- Managed a contact centre team, responsible for sourcing, recruiting, and onboarding team members.
- Created and facilitated induction and sales training programs and implemented HR strategies.
- Launched a group-wide effective HR model, resulting in a 35% increase in revenue across 4 contact centres.
- Developed corporate vision, mission, and values aligning with organisational goals, boosting employee engagement.
Manager, Third-Party Servicing
RAMS Home Loans
01.2000 - 01.2001
- Led strategy and execution for the Third-Party Servicing: Conveyancing Team.
- Devised an all-inclusive business plan in alignment with organisational goals to drive growth and operational efficiency.
- Tailored sales and service solutions to meet client needs and optimise customer satisfaction
- Researched industry insights for informed decision-making.
- Improved operations with mapping and design to drive productivity.
- Created job descriptions and performance agreements to set clear roles and expectations.
- Standardised procedural documentation for service quality consistency.
- Supervised MIS reporting and board tracking to monitor performance accurately.
- Constructed a forecasting model for strategic business planning.
- Drafted service level agreements to ensure superior service delivery standards with key stakeholders,
- Guided software acquisition initiatives to amplify efficiency gains.
- Cemented business relationships via effective management strategies.
- Introduced a rewards and recognition program to build a high-performance work culture.
- Adopted assessment centre methodology with behavioural interview guides for refined recruitment processes.
Team Leader and Project Manager
MXL Consolidated
01.1999 - 01.2000
- Conducted extensive sector-specific research for strategic planning.
- Managed website administration, maintenance, and testing procedures.
- Oversaw the creation and execution of detailed test plans, ensuring timely project delivery.
- Collaborated with the Communications Centre Manager to establish an outbound telesales call centre (12 seats).
- Developed and implemented over 50 processes and procedures, enhancing operational efficiency.
- Developed comprehensive sales and service training programs and a successful lead generation and distribution program.
Lending Manager
AMP Banking
01.1997 - 01.1999
- Played a critical role in sales and customer management, regularly achieving targets.
- Developed an effective outbound campaign and retention strategy.
- Consistently recognised as an outstanding sales manager with multiple awards.
Sales Consultant
Aussie Home Loans
01.1995 - 01.1997
- Managed inbound call center sales, referring customers to mobile lending managers
- Consistently recognised as the top sales performer, demonstrating exceptional sales skills and customer service.
Education
MBA -
University of Newcastle
Newcastle, NSW12.2021
Advanced Diploma - Leadership And Management
Management Consultancy International
Sydney, NSW11.2016
Diploma - Wellness Coaching
International College of Wellness Coaching
Sydney, NSW02.2013
Diploma - Master NLP Certification
QC Seminars
Sydney, NSW01.2011
Certificate III And IV - Master Personal Trainer
Australian Institute of Fitness
Sydney, NSW01.2011
Certificate IV - Finance & Mortgage Broking
National Finance Institute
Sydney, NSW01.2009
Skills
- Strong commercial acumen and industry awareness
- Excellent team leadership, coaching, and development skills
- Outstanding sales abilities with keen negotiation and influencing skills
- Proficiency in interpreting and articulating complex data and concepts
- Extensive knowledge of consumer and commercial finance markets
Additional Information
Recognized as an authentic connector and fearless networker, Excellent reputation as a trusted and capable advisor. Committed advocate for developing the capabilities of talented women in business and leadership. National steering committee member of the Women’s Commercial Finance Forum (WCFF), Consultant to the Arise Foundation, an NFP organization supporting survivors of economic and financial abuse, Supporting various domestic violence charities and broker groups, raising awareness, and supporting survivors through fundraising initiatives, financial wellness education, and credit-health checks.
Languages
Italian
Professional Working
Affiliations
FIML- Fellow Institute Managers & Leaders
WCFF- Women's Commercial Finance Forum, Steering Committee
Arise Foundation- Consultant & Speaker
Additional Information
Honors & Awards
Winner: Bronze Stevie, Global Social Change Maker 2023
Issued by Stevie Awards Women in Business, November 2023
Winner: Business Development Manager of the year
Issued by Finance Brokers Association Australia (FBAA), November 2022
Excellence Awardee: Business Development Manager of the year
Issued by Australian Mortgage Awards, August 2022
Winner: Elite Women in Finance Awards
Issued by Mortgage Professional Australia, May 2022
Finalist: Commercial & Asset Finance Business Development Manager of the year
Issued by Connective Mortgage Aggregation, September 2021
Finalist: Business Development Manager of the year
Issued by Money Management: Women in Financial Services Awards, October 2019
Winner: Bronze Stevie Global Women in Finance
Issued by Stevie Awards: Women in Business, September 2019
Finalist: Emerging Leader in Technology
Issued by Women's Agenda: Leadership Awards, August 2019
Finalist: Business Development Professional of the year
Issued by The Adviser Magazine: Women In Finance Awards, July 2019
Timeline
GM- Strategy & Growth
Nationwise Group
01.2023 - Current
National Business Development Manager
Wisr
09.2017 - 12.2022
Chief of Sales & Marketing
Eikcon- EiSoft & TradeSearch Australia
01.2015 - 09.2017
National Manager - Third Party Alliances
Management Consultancy International
01.2014 - 01.2015
Relationship Manager
Maddisson Employment & Training Group
01.2013 - 01.2014
Chief Transformation Officer
The Mistress of Mindset
01.2010 - 01.2017
Lending Manager
Fox Symes Financial
11.2007 - 01.2010
Sales Director
Easy-Loans Australia
01.2006 - 11.2007
Senior Home Finance Manager
Westpac Banking Corporation
01.2005 - 01.2006
Project Manager
Easy-Loans Australia
01.2004 - 01.2005
Lending Manager
Fox Symes and Associates
01.2002 - 12.2003
HR Project Manager
National Telecoms Group
01.2001 - 01.2002
Manager, Third-Party Servicing
RAMS Home Loans
01.2000 - 01.2001
Team Leader and Project Manager
MXL Consolidated
01.1999 - 01.2000
Lending Manager
AMP Banking
01.1997 - 01.1999
Sales Consultant
Aussie Home Loans
01.1995 - 01.1997
MBA -
University of Newcastle
Advanced Diploma - Leadership And Management
Management Consultancy International
Diploma - Wellness Coaching
International College of Wellness Coaching
Diploma - Master NLP Certification
QC Seminars
Certificate III And IV - Master Personal Trainer
Australian Institute of Fitness
Certificate IV - Finance & Mortgage Broking
National Finance Institute
Similar Profiles
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Cynthia EndrizalCynthia Endrizal
Lead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & QualityLead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & Quality
Parshant SharmaParshant Sharma
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Ava O'BrienAva O'Brien
Bartender at Camelia Grove HotelBartender at Camelia Grove Hotel