Daniella Parreno

• Completed bar opening and closing procedures.
• Managed bar inventory, restocked supplies and notified the bar manager if certain stock is low
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Checked ID cards and verified bar guests were of legal age.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Handled cash accurately
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Poured and prepared mixed drinks for over on average 200 plus customers daily.
• Handled large amounts of cash on daily basis, which built trustworthiness, and loyalty with owners.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Followed strict recipes and drink measurements to minimize product used.
• Improved customer service rankings by resolving issues quickly and accurately.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maintained neat appearance and clean uniform to project professionalism to customers.
• Maximized team productivity by delegating tasks to bar staff.
• Created new mocktail recipes to appease to a new clientele.

Patient interaction and flow
• Make and enter patient appointments into Genie.
• Timely and competent handling of incoming calls and message taking.
• When taking calls from patients make sure they know where to come, who to bring, what to
expect on the day of consult (and/or the day of surgery), financial costs (see list in procedures
and protocols book).
• Organise Mohs bookings for patients.
• Send and explain to patients appropriate pre-admission paperwork and instructions on how to
complete and submit to Skin Health Institute and other hospitals.
• Enter, update patient records ensuring patient file is prepared for consultation the day prior to the
appointment (whenever possible).
• Make and record follow up appointments.
• Make other appointments for patients referred out, including radiology.
• Ensure patients are not kept waiting for excessive periods either on the phone or in person. If a
delay is anticipated for whatever reason, patient is informed of delay and attended to as soon as
possible.
• Ensure reception area is a positive environment for patients. Maintain reception area in a tidy and
welcoming manner; greet patients with eye contact, a smile and appropriate verbal greeting as
soon as they enter the practice.

Financial
• Quote and bill patients for consultation and all procedures performed at Preston Dermatology &
Specialist Centre, including billing of private health funds, Medicare and other bodies.

Administration
• Open and scan all mail unless marked “private and confidential”, then scan into patients record
and send “task” to principal and/or provide original letter to principal as advised.
• Ensure dictated letters are sent out no later than 7 days after consultation.
• Efficiently maintain the practice filing system and correspondence.
• Use word processor to generate reports and other documents as required by the practice.
• Be involved in stock control system of the practice.
Liaison
• All referring doctor queries are to be dealt with as a priority. Any complex cases or requests for
phone advice to be forwarded to the relevant principal doctor or practitioner as soon as possible.
• Liaise with pharmaceutical companies, pathology companies as appropriate.
• Theatre bookings and private hospital liaison.
• At least a week prior to each principal’s list fax and email a copy of the list attention to relevant
hospital with an email cc to the principal Dermatologist concerned.

Miscellaneous
• Work with flexibility, openness to learning and initiative.
• All rooms to be neat and tidy at the end of the day, desks clear of residual paperwork;
administrative, clinical and patient areas tidied, cleaned and disinfected.
• Other duties essential to the running of the practice, as directed by the practice principals and
clinical staff from time to time.

• I have a strong skill set in customer service and excel in a fast paced and pressured environment
• I have done a mixture of club, restaurant and festival work so I am adaptable and a quick learner in most situations.
• Cleaned and sanitized work areas, utensils and equipment.

• Reception, both answering of phones and greeting of clients
• Respond to any queries and emails sent
• Ordering stationery and consumables for all offices
• Aiding wider support team
• Transfer calls or relay information from other teams
• Book keeping
• Assisting in meetings and time keeping
• Making sure the office and kitchen is kept to standard
• Providing sales information to prospective clients.

• Roles consist of waitressing for à la carte service and wedding service, carrying canapes and trays of drinks and setting up events and closing the venue
• Recently started training in the bar and am confident at making any mixers, espresso martinis and pouring beers and ciders.

• Worked closely with the patient and doctors
• Responding to general enquiries and record requests from patients and physicians.

• Worked as a Customer Contact in the Customer Engagement Unit
• Mainly consisted of taking payments, updating customer information and providing excellent customer assistance.

• Providing general Office Administration services to all the 7 Australian offices and remote offices
• Reception, both answering of phones and greeting of customers
• Mail box and couriers
• Ordering stationery and consumables for all offices
• Providing assistance to wider support team
• Provide assistance with using IT equipment in meetings rooms
• Organising morning teas, catering and food for staff meetings
• Organise staff gifts i.e
• Leaving, babies etc
• Ensuring the office, kitchen and meeting rooms are tidy
• Update office board on staff whereabouts
• Security card registration and ordering
• Dealing with trades people when required
• General office duties.

• Answering phone calls and talking to members and financial advisors regarding the company's services in regard to the members superannuation accounts.

• Organize and create affidavits for field agents who serve legal documents from the Magistrates Court, County Court and Supreme Court.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Process sales or other transactions
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints.