Daniella Petkovic
Wollongong,NSW
Summary
Optimistic and personable individual enthusiastic about pursuing a career in tourism and travel. Creative sales, marketing and hospitality professional successful at managing multiple priorities with a positive attitude. Career success working with visitors and club members to create entertaining and educational experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing, Sales & Events
Berrima Vault House
06.2023 - 02.2024
- Managed budgets effectively, optimising allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking and event promotions.
- Delivered exceptional customer service to members, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
Promotions & Digital Marketing
Wave FM
01.2023 - 06.2023
- Boosted brand visibility by implementing effective social media strategies
- Established a consistent online presence through regular updates on company''s social media, leading to an increase in organic traffic.
- Increased lead generation through the creation engaging social media content.
- Enhanced customer engagement with the development of a comprehensive content marketing strategy, including story posts, infographics, and video content.
Hospitality Customer Service
San Churro
04.2018 - 03.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organised public areas, contributing to a positive atmosphere for both guests and staff.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Identified opportunities for upselling during customer interactions leading to increased revenue generation.
Education
Bachelor of Business - Marketing & PR
University of Wollongong
Wollongong, NSWSkills
- Social Media Marketing
- Marketing campaigns
- Event Planning
- Strong Communication Skills
- Exceptional customer service
- Administrative tasks
- Documentation preparation
- High volume environments
Certification
- Currently enrolled to study a Certificate IV in Travel & Tourism, TAFE NSW - 9 months
Timeline
Marketing, Sales & Events
Berrima Vault House
06.2023 - 02.2024
Promotions & Digital Marketing
Wave FM
01.2023 - 06.2023
Hospitality Customer Service
San Churro
04.2018 - 03.2020
Bachelor of Business - Marketing & PR
University of Wollongong
Similar Profiles
Steven RansomeSteven Ransome
Installation Manager at Security Vault Works Inc. / Power HouseInstallation Manager at Security Vault Works Inc. / Power House
Mikaela HanrattyMikaela Hanratty
Store Manager at Karen's New Berrima Store & Post OfficeStore Manager at Karen's New Berrima Store & Post Office
Michael SmithMichael Smith
Shop Owner at Retro's: The VaultShop Owner at Retro's: The Vault