Daniella Poggi
Highland Park,Australia
Summary
Fifteen years of experience in national and multinational companies of sales and customer services working in Brazil and Australia. Planning and execution of national and international road-shows for development of new business with global and regional managers; Ability to work under pressure and meet deadlines, development, mergers and acquisitions, account maintenance and customer relationship.
Overview
24
24
years of professional experience
Work History
Australis Institute Of Technology and Education
Queensland Manager
Gold Coast, QLD
09.2022 - Current
- Demonstrated commitment to providing outstanding customer service to students, parents, and educational partners. Skilled in creating a welcoming and supportive environment that prioritizes student satisfaction, engagement, and retention through clear communication, timely support, and responsiveness to student needs.
- Extensive experience managing daily operations in ELICOS and VET programs, ensuring that both domestic and international students receive quality services and resources tailored to their educational journeys. Proven track record in implementing student feedback to improve services and address any issues proactively.
Owner
JMP Ltd Children Services
Queensland
04.2016 - 06.2022
- Identify strengths and opportunities for grown and improvement; Compliance check.
- Coaching and leading the team.
- Knowledge of procedures, policies, regulations and standards.
- Manage Social Media, including but not limited to Facebook and Instagram.
- Developed strategic plans to increase profitability and efficiency.
Education Consultant
Mott International Students
Queensland
07.2015 - 02.2016
- Deliver high quality customer service by meeting student’s needs.
- Focus on growing the Brazilian student market in Queensland.
- Provide international students with professional and expert advice on study and visa options in Australia.
- Achieve individual student placement target by applying effective sales conversion techniques.
- Tracking and managing student life cycle pipeline.
- Increase referrals from existing students and other student communities/events.
- Engagement activities with education institution representatives.
Account Executive
Jardine Lloyd Thompson
Sydney
03.2011 - 04.2015
- Processing new business, policy renewals, endorsements, cancelations, issuance Certificates of Currency.
- Checking, compare and review policy wordings for existing and new customers.
- Taking incoming calls and answering the various queries from underwriters and clients.
- Follow up quotes and policy documents, creating letters & mailing, scanning and documents filing and any other office duty and data entry.
- Ability to structure working relationship with everyone taking into account their differences.
- Develop clear performance indicators and targets to closely monitor the sales team.
- Provide ongoing training to the sales team to equip them with tools that enable them to better understand products and their application.
- Manage strict resources (of the area) efficiently and still reach the results.
- Develop a detailed sales report showing results in accordance to the guidelines set by the Board.
- Capacity to negotiate with insurance brokers and large multinational corporations, in the field of, as well as, consulting group focused on health benefits.
- Manage from initial contact until closure the complete negotiation process ,as well as, monitoring all areas involved making sure that all deadlines are met.
Claim Consultant
CSN
02.2010 - 03.2011
- Expat and Inpat programs
- Claim Translation
- Claims systems maintaining and processes
- Input system
- Document filling
- Customer service
Sales Manager
Odontoprev S/A
10.2000 - 12.2009
- Company Overview: Brazil
- Manage sales area, implementing new projects and renovating concepts aiming at higher quality of sales in order to accomplish significant earnings;
- Motivate sales team and understand each one potential and limitation, helping them grow professionally;
- Ability to structure working relationship with everyone taking into account their differences;
- Develop clear performance indicators and targets to closely monitor the sales team;
- Provide ongoing training to the sales team to equip them with tools that enable them to better understand products and their application;
- Capacity to negotiate with insurance brokers and large multinational corporations, in the field of, as well as, consulting group focused on health benefits;
- Manage from initial contact until closure the complete negotiation process ,as well as, monitoring all areas involved making sure that all deadlines are met;
Education
TEAR I -
Financial Education Professionals
01.2020
Certificate III - Children Services
TAFE
01.2013
Certificate IV - Occupational Health and Safety
TAFE
01.2012
Cambridge Certificate -
ACE College NSW
01.2011
Master of Business Administration -
FGV
BRAZIL01.2006
Bachelor of International Business -
St. Marcos University
BRAZIL01.2000
Skills
- Problem Resolution
- Organised
- Analytical and Critical Thinking
- Flexible and Adaptable
- Friendly, Positive Attitude
Volunteer Experience
- Huntingdon Garden Aged Care
- Foundation Joana de Cusa
- Blacktown Animal Welfare
References
Can be provided upon request.
Timeline
Australis Institute Of Technology and Education
Queensland Manager
09.2022 - Current
Owner
JMP Ltd Children Services
04.2016 - 06.2022
Education Consultant
Mott International Students
07.2015 - 02.2016
Account Executive
Jardine Lloyd Thompson
03.2011 - 04.2015
Claim Consultant
CSN
02.2010 - 03.2011
Sales Manager
Odontoprev S/A
10.2000 - 12.2009
TEAR I -
Financial Education Professionals
Certificate III - Children Services
TAFE
Certificate IV - Occupational Health and Safety
TAFE
Cambridge Certificate -
ACE College NSW
Master of Business Administration -
FGV
Bachelor of International Business -
St. Marcos University
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