Daniella Popovic
Wilberforce,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivering exceptional service to every guest as head of a high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
5
5
years of professional experience
Work History
Cafe Manager
Cafe Chantellina
01.2007 - 05.2012
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Secured daily cash by verifying totals and making nightly deposits.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Developed and implemented strategies to promote cafe products and increase sales.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
Skills
- Customer Deliveries
- Billing and Payment Processing
- Disciplinary Action
- Staff Management
- Inventory Accuracy
- Hiring and Training
- Customer Experience Management
- Continuous Improvements
- Food Orders
- Cafe Operations Management
- Business Leadership
- Database Maintenance
Timeline
Cafe Manager
Cafe Chantellina
01.2007 - 05.2012
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