Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daniella Sappar

Fraser Rise ,VIC

Summary

Professional retail management with proven track record in leading store operations and driving sales growth. I have a strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive experience and optimizing performance for staff and clients. I am results driven, determined to exceed company sales goals. I have been successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions.

Overview

4
4
years of professional experience

Work History

Store Manager

Johnny Bigg
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Senior Sales Assistant

Red Carpet Boutique
01.2022 - 12.2023
  • Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance. In charge of the own stores social media platforms to engage in client interaction for custom requests,
  • Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
  • Analyzed sales data regularly, uncovering insights that informed future strategies for continuous improvement.
  • Exceeded sales targets consistently through effective negotiation and closing techniques.
  • Implemented innovative strategies to increase market penetration and secure long-term business partnerships.

Retail Sales Associate

Tarocash
01.2021 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate. Working this skill in multiple stores across Victoria.

Education

Bachelor of Criminology - Law And Crime

Latrobe University
Bundoora, VIC
12-2022

Skills

  • Client support
  • Analytical problem-solving
  • Customer relations
  • Product display management
  • Shift scheduling
  • Workforce development
  • Recruiting and hiring
  • Sales optimization
  • Multitasking and organization
  • Training and mentoring
  • Effective team leadership
  • Effective communication abilities

Accomplishments

  • Supervised team of 8 staff members. 2 are in training for promotions and management roles
  • Contributed $2 million in profit for the company in 2 years in my current role.
  • Always providing exceptional and genuine interactions with all.

Languages

English
Native or Bilingual
Assyrian
Native or Bilingual
Arabic
Limited Working

Timeline

Store Manager

Johnny Bigg
03.2023 - Current

Senior Sales Assistant

Red Carpet Boutique
01.2022 - 12.2023

Retail Sales Associate

Tarocash
01.2021 - 12.2022

Bachelor of Criminology - Law And Crime

Latrobe University

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Daniella Sappar