Daniella Singer

• ganaMCoach and mentor team members to improve individual performance
• Monitor team performance and provide constructive feedback to maintain quality standards
• Maintain an inclusive and diverse team culture, promoting respect and understanding among all members
• Managed the development of over 40 training products
• Promote high standards through personal examples to help team members understand expected behaviours and standards
• Create instructional design policies and procedures
• Implement Wrike Project Management software to support timely project completion
• Recruit new team members to build team of top performers

• Train and mentor new Instructional Designers
• Conduct recruitment interviews for new team members
• Facilitate stakeholder meetings to gather input on training needs
• Ensure alignment between learning objectives and assessment strategies to promote accurate measurement of desired outcomes.
• Collaborate with subject matter experts to identify target audience's training needs.
• Deliver high-quality training documentation addressing needs of specific specialist groups.

• Develop of training and assessment strategies for external students
• Evaluate existing course materials to identify opportunities for improvement based on learner and trainer feedback
• Apply adult learning principles to ensure optimal engagement levels among diverse groups of learners
• Collaborate with team members and subject matter experts to ensure training materials are accurate and current
• Develop and work within project timelines to ensure timely content development
• Assist with developing the digital learning strategy
• Utilise Language, Literacy and Numeracy (LLN) principles to ensure clarity of writing for diverse audiences
• Design and implement simulated training
• Effectively utilise the Learning Management System (Moodle)
• Facilitate training sessions and induction days for new students

Summary of key roles

• In house training specialist, Terra Firma
• Process specialist - Telstra Application Assured Networking
• Technical Writer - Department of Education and Early Childhood Development
• Technical Writer / Training, National Australia Bank
• Training Prime, Telstra, Video Conferencing CPE and Services
• Training Coordinator, Telstra, Managed Network Services Enhanced Operations

• Design and develop training materials for delivery to external service providers nationally
• Facilitate training courses internal team members in insurance processes and systems, customer service, legislation and compliance
• Design assessments based on the desired learning outcomes