Daniella Skoupas
KENSINGTON,NSW
Summary
Currently a stay at home Mum looking to re-enter to the workforce.
During this time, was also the full-time carer for both parent in-laws as well as raising two young children.
A skilled individual who learns new processes quickly and adapts to new situations with ease.
Hardworking, focused and diligent with good people and problem-solving abilities.
Extremely thorough and highly organized with excellent communication skills.
Reliable individual with a strong work ethic.
Organized and dependable and have the ability to manage multiple priorities with a positive attitude.
Have the willingness to take on added responsibilities to meet goals and achieve deadlines.
Overview
8
8
years of professional experience
Work History
Multicultural Children's Worker-Mat Leave Position
Illawarra Multicultural Services
06.2010 - 10.2010
- Responsible for coordinating three separate multicultural playgroups.
- Consistently met deadlines under pressure while maintaining high-quality work output in fast-paced environments.
- Responsible for assisting clients in making meaningful connections within their community, and linking them to varieties of valuable and appropriate services that would assist in important feeling of belonging and provide support in new and diverse communities.
- Followed instructions and procedures to complete assigned tasks.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with staff, clients through excellent communication skills, fostering long-term partnerships built on trust.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Assisted in training of new employees on company policies, procedures and processes.
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Oversaw daily operations of department efficiently by delegating tasks appropriately based on individual strengths.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and developing action plans to address them effectively.
- Adhered to company policies, safety procedures, and performance standards.
- Evaluated customer needs and feedback to drive service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Worked fast to complete tasks and meet daily deadlines.
Inclusion Support Facilitator
Illawarra Children's Services
06.2007 - 12.2009
- Delivered high quality work ethic , ensuring all tasks completed were of high, thorough standard on completion.
- Whilst working the role of ISF I would also switch roles every vacation period and take on the role of Director of Corrimal Special Needs Vacation Care.
- Reviewed and assessed documents and forms to ensure funding applications met all required criteria.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Fostered nclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by sharing ideas and strategies com through communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualised program.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Prepared written opinions or decisions regarding cases.
Director/Authorised Supervisor
West Wollongong Preschool Kindergarten
06.2004 - 11.2007
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated scripts to identify creative strategies and resource needs.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Advanced Childcare Worker
Noogaleek Children's Centre
04.2003 - 04.2004
- Maintained safe and clean environment for children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Promoted good behaviour with positive reinforcement methods.
- Managed daily routines, including meal preparation and nap times, ensuring structured and nurturing environments for children.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
- Strengthened parent-child relationships with regular communication regarding child progress and needs.
- Ensured compliance with state licensing regulations by maintaining accurate records on each child under care.
- Prevented behavioural issues with proactive management strategies that encouraged self-regulation amongst children.
- Implemented assessment tools to monitor child progress consistently, adjusting lesson plans accordingly.
- Collaborated with co-workers to develop innovative programs that enriched childcare experiences for all involved parties.
- Participated in ongoing professional development opportunities to remain current with industry best practices.
- Liaised with parents and guardians to discuss child progress.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
Education
Diploma of Children's Services Centr Based Care
NSW Technical And Further Education
Shellharbour, NSW07.2001
Skills
- Friendly, Positive Attitude
- Excellent communication
- Excellent customer service skills
- Flexible, Adaptable, Willingness to learn any necessary skill required
- Excellent attention to detail
- Ability to work under pressure to meet deadlines
- Ability to multitask
- Works well within team environments
- Dependable and Responsible
- Assertiveness
- Information Collection
- Document Preparation
- Problem-Solving
Timeline
Multicultural Children's Worker-Mat Leave Position
Illawarra Multicultural Services
06.2010 - 10.2010
Inclusion Support Facilitator
Illawarra Children's Services
06.2007 - 12.2009
Director/Authorised Supervisor
West Wollongong Preschool Kindergarten
06.2004 - 11.2007
Advanced Childcare Worker
Noogaleek Children's Centre
04.2003 - 04.2004
Diploma of Children's Services Centr Based Care
NSW Technical And Further Education
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