Daniella Suleva
Summary
Dedicated professional with a strong background in customer service at Menzies Aviation, excelling in building rapport and promoting loyalty. Proven adaptability and reliability, effectively addressing diverse client needs while maintaining high product knowledge. Achieved enhanced customer satisfaction through proactive problem-solving and personalized service, ensuring a positive experience for all.
Overview
21
21
years of professional experience
Work History
Live-In Carer
(Father)
04.2014 - 04.2025
- Enhanced my father's physical well-being through assistance with personal hygiene, dressing, and grooming tasks.
- Encouraged my father to participate in community events or programs whenever possible to foster social connections outside the home.
- Monitored my father's health daily, promptly addressing any concerns or changes in condition to healthcare professionals.
Customer Service Officer
Menzies Aviation Group
11.2003 - 04.2014
- Communicate effectively with Customers, Airport Management, Colleagues, Customs Officers, Federal Police Agents, Immigration and respective Airline Representatives.
- Ability to adapt to different computer applications
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record all notes, suggestions and information regarding customer inquiries and requests.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalised service.
- Replenishing airline check-in stock when required.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations, such as customers with special needs/requirements, including VIP clientele.
- Mentor new team members/employees.
- Contribute to implementing new processes/procedures and adhering to OH&S policies.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
Education
Bachelor of Arts - International Relations
La Trobe University
Melbourne, VIC03-2003
Skills
- Housekeeping tasks
- Reliability and punctuality
- Adaptable to change
- Customer focus
- Loyalty promotion
- Customer service
- Active listening
- Product knowledge
- Building rapport
- Brand representation
- Team player
- Data entry
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Interests
- Fashion and Style
- Personal Development and Self-Improvement
- Reading
- Listening to music
- Word Puzzles
Timeline
Live-In Carer
(Father)
04.2014 - 04.2025
Customer Service Officer
Menzies Aviation Group
11.2003 - 04.2014
Bachelor of Arts - International Relations
La Trobe University
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