Daniella Totaro
HR Professional
Lilyfield
Summary
Dynamic HR professional with experience at Perform HR, excelling in recruitment and onboarding while enhancing employee retention. Proven ability to maintain HRIS data integrity and deliver exceptional customer service. Strong communicator and problem-solver, adept at managing compliance and supporting large-scale operations in fast-paced environments.
Overview
8
8
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
HR Graduate
Perform HR
09.2024 - Current
- Provided outsourced HR support to large-scale clients most notably across the retail and hospitality industry, including daily support for a business with up to 1,000 employees across Australia.
- Drafted and issued compliant employment contracts and onboarding documents for a national retail client with over 40 stores across Australia, ensuring alignment with Fair Work legislation and relevant Modern Awards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained HRIS data integrity and compliance using Deputy for rostering, timesheets, and leave management.
- Coordinated end-to-end recruitment processes: advertised roles, scheduled interviews, liaised with hiring managers, and prepared offer letters.
- Managed employee onboarding and offboarding processes, including required documentation, system setup, and exit procedures.
- Responded to HR and payroll-related enquiries from employees and line managers, delivering timely and accurate advice.
- Supported internal audits and maintained up-to-date employee records, WHS documentation, and HR compliance registers.
HR Intern
Perform HR
06.2024 - 08.2024
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
Front of House Manager
Lipari Pizza Bar
11.2020 - Current
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
Food and Beverage Server
Little Sicily
01.2018 - 01.2024
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Adhered to health and safety standards while handling food and beverages.
Education
Bachelor of Commerce - Major in Human Resource Management
Macquarie University
Sydney, NSW 02.2021 - 11.2025
High School Diploma -
Rosebank College
Five Dock, Australia 02.2015 - 11.2020
Skills
Teamwork and collaboration
Computer skills
Customer service
MS office
Excellent communication
Problem-solving
Human resources information systems (HRIS)
Recruitment and onboarding
Administrative support
Contract processing
Recordkeeping and file management
Timeline
HR Graduate
Perform HR
09.2024 - Current
HR Intern
Perform HR
06.2024 - 08.2024
Bachelor of Commerce - Major in Human Resource Management
Macquarie University
02.2021 - 11.2025
Front of House Manager
Lipari Pizza Bar
11.2020 - Current
Food and Beverage Server
Little Sicily
01.2018 - 01.2024
High School Diploma -
Rosebank College
02.2015 - 11.2020