Daniella Vukelic
Cronulla
Summary
Motivated, highly organised, and dedicated team player who excels at managing multiple priorities with a positive attitude. Through my previous roles, I have acquired valuable tools and knowledge that enable me to effectively schedule and streamline processes, and drive the implementation of projects aimed at enhancing overall operations. I am committed to meeting team goals and deadlines and willingly take on additional responsibilities when needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Coordinator
Modus Projects
01.2024 - Current
- Coordinated national preventative maintenance programs for over 700 Coles Express petrol stations, ensuring compliance with safety, environmental and operational standards.
- Managed the end-to-end delivery of deep cleaning schedules, including contractor coordination, site access, and post service reporting.
- Oversaw asbestos audit and remediation programs across multiple sites, ensuring compliance with regulatory requirements and ensuring minimal business disruption.
- Led a nationwide asset capture initiative, standardising data collection, reporting and integration into client asset management systems.
- Maintained ongoing communication with internal stokeholds, vendors, and client representatives to ensure program alignment with SLAs and KPIs.
- Developed and maintained tracking systems and dashboards to monitor program performance, timelines, and contractor compliance.
- Prepared detailed program reports and presented insights to senior management and client stakeholders.
- Worked closely with HSE and compliance teams to ensure adherence to all workplace safety and environmental standards.
Service Coordinator
Modus Projects
07.2023 - 01.2024
- Coordinated and managed reactive maintenance services for Coles Express petrol stations nationwide covering trades such as plumbing, electrical, HVAC and carpentry.
- Handled high volume of daily work orders in a fast paced environment, ensuring timely response and resolution in defined SLAs and performance targets.
- Acted as the primary liaison between Coles Express and contracts dispatching jobs efficiently and maintaining service continuity.
- Manage incoming maintenance requests via phone and email prioritising urgent issues and allocating resources accordingly.
- Maintained accurate job and contractor records using Modus’ internal systems and sharing data integrity and traceability.
- Built and nurtured strong relationships with regular contractors and internal technicians to ensure consistent service quality.
- Compiled and distributed detailed client reports and operational updates to key stakeholders.
- Supported continued service improvement through proactive issue resolution and feedback from contractors and clients.
- Ensure compliance with industry standards, safety regulations and client specific compliance.
Project Lead
Me&u
04.2022 - 03.2023
- Managed all aspects of the onboarding process for venues, which involved analytical forecasting, organising menu creation, coordinating photoshoots, developing marketing strategies and merchandise, integrating point-of-sale systems, conducting product testing, training venue managers and front of house staff.
- Identify client challenges, and worked in partnership to implement effective solutions.
- Identified customer requirements to help define and optimise the implementation of me&u, maximising its potential.
- Being able to adapt to changing circumstances, adjust plans as necessary, and stay focused on achieving project goals.
- Developed a deep understanding of 15 different POS systems.
- Established a set of consistent best practices for generating additional revenue for our customers.
- Successfully managed 40 accounts within the first two months of the project lead role.
- Proved successful working within tight deadlines and a fast-paced environment.
Onboarding Coordinator
Me&u
01.2021 - 04.2022
- Responsible for the entire menu build on the me&u CMS, working with Point of Sale Systems to ensure the menu is correctly integrated.
- Fast paced work environment.
- Efficiently managing time, setting and meeting deadlines, and adapting quickly to changes in the project schedule.
- Being able to organise tasks and resources efficiently, keeping track of progress and identifying potential risks and roadblocks.
- Supported the project lead team to ensure they met their deadlines.
Customer Engagement Representative
Me&u
07.2020 - 01.2021
- Working with an entirely new concept in market, I was tasked with generating brand awareness and promoting product usage within the first four weeks of implementation of me&u in a new venue.
- Engaged with customers to use the platform in order to help grow the reputation of me&u.
- Support venue with any issues, by being available to assist in the busy times.
- Trouble shooting & problem solving to ensure the customer experience was fulfilled.
- Assisted with fulfilment of POS to venues to ensure correct dispersion of me&u essential merchandise.
International Flight Attendant
Qantas Airways Australia
11.2015 - 12.2020
- High customer service skills implemented in addressing passengers' needs for up to 500 passengers per flight, flying in excess of 18 hours.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance. (Emergency procedure & equipment exams, aviation medical, security and customer service training)
- Random exams conducted to ensure all training requirements & compliance regulations were being met.
- Adapt to changing situations, using fast thinking problem solving skills.
- Work as part of a team, collaborating with other crew members to ensure the safety and comfort of passengers.
Education
Higher School Certificate 2010 - 2011 -
Emmaus Catholic College
Kemps Creek, NSW2006 - 2009 -
Caroline Chisholm College
Glenmore Park, NSWSkills
- Salesforce
- Microsoft Office
- Tableau
- Metabase
- TSM
- Power Bi
- Procore
- Unify
- SharePoint
- JDE
- Kuula
- Rapid
- Fleetmatics
- Time Management
- Attention to Detail
- Problem Solving
- Flexibility
- Conflict Resolution
- Teamwork
- Customer Service
Certification
Certificate III in Travel
Certificate II in Hospitality
REFERENCES
Paige Tomkins
Service Manager
Phone: 0483 805 005
Work Phone: 0477 888 294
Further references may be provided if necessary.
Timeline
Program Coordinator
Modus Projects
01.2024 - Current
Service Coordinator
Modus Projects
07.2023 - 01.2024
Project Lead
Me&u
04.2022 - 03.2023
Onboarding Coordinator
Me&u
01.2021 - 04.2022
Customer Engagement Representative
Me&u
07.2020 - 01.2021
International Flight Attendant
Qantas Airways Australia
11.2015 - 12.2020
Higher School Certificate 2010 - 2011 -
Emmaus Catholic College
2006 - 2009 -
Caroline Chisholm College
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