Daniella Zheng
Summary
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Performing direct hands-on work in QA and QC functions with strong familiarity of general practices, demonstrating superior time management and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RTO Quality Officer
St John WA
09.2021 - Current
- Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.
- Maintained detailed documentation of all quality control activities, ensuring easy access to relevant information for audit purposes and ongoing process improvement efforts.
- Improved product quality by implementing thorough inspection processes and updating standard operating procedures.
- Streamlined quality control processes, resulting in increased efficiency and reduced turnaround time for product release.
First Aid Trainer
St John WA
06.2023 - Current
- Ensured compliance with regulatory requirements during all training sessions, maintaining a safe learning environment.
- Enhanced student retention through engaging, scenario-based training exercises.
- Managed classroom logistics effectively-setting up equipment properly before each session while adhering strictly to safety protocols.
- Collaborated with other trainers to develop standardized teaching methods for consistent results.
- Maintained up-to-date knowledge of first aid techniques and industry best practices, ensuring accurate instruction.
- Implemented assessment tools to measure students'' understanding of course material and adjust instructional approaches accordingly.
Administrative Officer
Lone Ranges Shooting Complex
01.2018 - 09.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Administration & Reception
Carillon City Podiatry/Applecross Podiatry
01.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Ensured timely processing of invoices and expense reports, resulting in accurate financial records for the company.
Education
Bachelor of Commerce - Business Law And Accounting
University of Western Australia
Perth, WA2015
Skills
- Quality Management
- Corrective Action Planning
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Team Collaboration
- Office Management
- Documentation and control
- Records Management
- Scheduling and calendar management
- Microsoft Office Suite
Certification
- TAE40116 Certificate IV in Training and Assessment
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Additional Information
Additional work history and references can be provided on request.
Timeline
First Aid Trainer
St John WA
06.2023 - Current
RTO Quality Officer
St John WA
09.2021 - Current
Administrative Officer
Lone Ranges Shooting Complex
01.2018 - 09.2021
Administration & Reception
Carillon City Podiatry/Applecross Podiatry
01.2017 - 01.2018
Bachelor of Commerce - Business Law And Accounting
University of Western Australia
- TAE40116 Certificate IV in Training and Assessment
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