Danielle Abi-Arrage
Prestons,New South Wales
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Painter Supervisor
DBZ Projects
02.2022 - 05.2024
- Improved team efficiency by implementing streamlined painting processes and techniques.
- Coordinated with suppliers to ensure timely delivery of materials, preventing delays in project timelines.
- Developed customized painting plans for clients, tailoring solutions to meet their specific needs and preferences.
- Spearheaded innovative initiatives aimed at improving overall crew efficiency without compromising quality or safety standards.
- Increased client satisfaction by delivering high-quality painting services within established deadlines.
- Participated actively in industry conferences and workshops to stay up-to-date on the latest trends in painting technology.
- Optimized work schedules for painter crews based on project requirements and individual skill sets.
Customer Service Specialist
Commonwealth BANK OF Australia
09.2018 - Current
- Being the first point of contact for the Commonwealth Bank customers, employers, internal and external advisors
- Attending to customers queries over the phone, email or face to face
- Building relationships with new or existing Commonwealth Bank customers
- Assisting customers to the correct business area of Commonwealth Bank to ensure their needs are fulfilled
- Solving customers escalations, by understanding their end goal
- Achieving the targets set by the business to ensure that we as a team succeed in representing Commonwealth Bank
- Providing customers with financial solutions that are inline with their individual needs.
Sales / reservations consultant
Qantas holidays (helloworld)
04.2008 - 09.2018
- To assist customer with the process of booking and answering enquires efficiently and accurately by utilizing all available resources
- Make outbound after sales follow-up calls that may or may not be initiated through system generated reports e.g
- Assisted management in developing strategic plans based on historical booking patterns, anticipating future needs and opportunities for growth.
- Unable or additional passenger information
- To maintain accurate and comprehensive product information in order to answer customer enquiries
- Consistently meet or exceed required individual, team or organizational qualitative and quantitative performance standards
- Ensure service standards are met by maintaining personal adherence to schedule
- To participate in ongoing learning and development activities
- Where possible these will be scheduled within work time, but due to competing business demands may occur outside regular business hours.
Reservations sales Coordinator
Qantas Holidays (Helloworld)
01.2015 - 01.2016
- Support the Reservations Sales Manager in delivering on agreed performance targets and Contact Centre strategy; Maintain roster accuracy and distribution throughout the Operations department; Ensure all staff movement is tracked and recorded on a daily, weekly and monthly basis; Reporting and auditing; Monitor call flows and staffing levels nationally, proactively providing telephony support; Provide effective leadership and act as a role model to achieve total customer satisfaction
- Source, schedule and assess all required overtime in a cost-effective manner to meet incoming call volumes
- Ensure adequate staffing is provided and required overtime is fulfilled
Support consultant
QANTAS HOLIDAYS
01.2012 - 01.2015
- Allocate daily workload to all support staff
- To process customer bookings and answer customer enquiries efficiently and accurately by utilising all available resources
- Appropriately action customer correspondence from multimedia sources, whilst maintaining service levels and turnaround times
- Action and maintain airline queues and reservations queues
- Make outbound after sales follow-up calls that may or may not be initiated through system generated reports e.g
- Unable supplier requests or additional passenger information
- To consistently provide excellence in service and sales to all internal and external customers
- Provide back office support to reservations enquiries and bookings
- To maintain accurate and comprehensive product information in order to answer customer enquiries
- Consistently meet or exceed required individual, team or organisational qualitative and quantitative performance standards
- Initiate regular contact with customers to ensure booking payment deadlines are adhered to
- Support all Call Centre Operations departments as or when required
- Ensure service standards are met by maintaining personal adherence to schedule
- To participate in ongoing learning and development activities
- Where possible these will be scheduled within work time, but due to competing business demands may occur outside regular business hours
- All other duties as reasonably required by management.
Inventory assistant
qantas holdiays (helloworld)
01.2010 - 01.2012
- Action booking requests within 48hours with a high level of accuracy
- Investigate the cause of inventory write-offs to suppliers and recommend process changes and/or system enhancements to rectify these costs to the Inventory Department
- Process 90 confirmations per day and 75 queues per day
- Run Inventory service reports
- Contacting suppliers to confirm confirmations on outstanding components.
Loan Assistant
Crown Mortgage corporation
01.2007 - 03.2008
- Created new loan files by preparing documentation for scanning, entry into system and proper storage
- Completed quality checks of loan packets, document deficiencies and resolves exceptions with loan officer
- Tracked and completed invoicing for credit life sales on loans
- Completes lien searches and lien filings; maintains current liens by filing continuations and terminations when needed
- Monitors cancelled insurance policies and initiates timely follow-up with internal parties
- When necessary, assists with reports and audits in the evaluation of loan operations performance
- Ensures loans and processes meet compliance standards
- Carries out responsibilities with professionalism and respect for others in accordance with the Bank’s policies and applicable laws
- Other duties as assigned.
Education
Beauty Therapy
TAFE
Bankstown, NSW01.2005
Skills
- Solution provider
- Excellence in Verbal and Written Communication
- Attention to Detail
- Customer Relationship Building
- Call center experience
- Customer Relationship Management (CRM)
- Process Optimization
- Analytical
- Workforce Specialist
- Inventory Coordinate
References
REFEREES – upon request
Timeline
Painter Supervisor
DBZ Projects
02.2022 - 05.2024
Customer Service Specialist
Commonwealth BANK OF Australia
09.2018 - Current
Reservations sales Coordinator
Qantas Holidays (Helloworld)
01.2015 - 01.2016
Support consultant
QANTAS HOLIDAYS
01.2012 - 01.2015
Inventory assistant
qantas holdiays (helloworld)
01.2010 - 01.2012
Sales / reservations consultant
Qantas holidays (helloworld)
04.2008 - 09.2018
Loan Assistant
Crown Mortgage corporation
01.2007 - 03.2008
Beauty Therapy
TAFE
Similar Profiles
Derek McLarenDerek McLaren
National Key Account Manager at DBZ EnterprisesNational Key Account Manager at DBZ Enterprises
Dwayne ElmquistDwayne Elmquist
Heavy Equipment Operator at IDL Projects,peace River Hydro Project,XL ProjectsHeavy Equipment Operator at IDL Projects,peace River Hydro Project,XL Projects
Laudyz SorzaLaudyz Sorza
Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects (Colombia)Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects (Colombia)
Ayush ChandAyush Chand
Guest Relations Officer/Gaming Attendant/Cash Officer at Revesby Workers ClubGuest Relations Officer/Gaming Attendant/Cash Officer at Revesby Workers Club
Zhongyao XuZhongyao Xu
Thesis at UNSWThesis at UNSW