Summary
Overview
Work History
Skills
Accomplishments
Timeline
Referees
PERSONAL INTERESTS
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Danielle Alderson

Danielle Alderson

GLEBE,Australia

Summary

Multitalented, industrious, forward thinking individual with a diverse background as a VIP Manager, Client Engagement Specialist, Office Manager, Personal Assistant, Dancer and Choreographer with high levels of organisation, planning and communication as well as strong leadership skills.

Extensive experience in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Exemplary team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain high value client satisfaction and contribute to corporate success with a history of meeting company goals with consistent and organised practices.

Skilled in working under pressure and adapting to change and challenges to best enhance the organisational requirements.

Highly-motivated employee with desire to take on and master new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working alone or as a manager and quickly mastering new skills. Courteous, well presented with outstanding commitment and etiquette.

Overview

30
30
years of professional experience

Work History

Fundraising Volunteer

The Good Shepherd Foundation/Phuket Has Been Good To Us
Phuket, THAILAND
03.2016 - 06.2020
  • Secured funding for projects and community-related fundraising campaigns.
  • Reached out to community contacts to promote cause, raise support and develop donor relationships.
  • Identified and recruited more volunteers to support and help with fundraising campaigns.
  • Connected with donors via phone, email and in-person interactions.
  • Attended team meetings and assisted with campaign planning when appropriate.

Choreographer

British International School
Phuket, THAILAND
01.2013 - 06.2020
  • Choreographed original dance routines for full Musical Theatre and Pantomime productions.
  • Managed performance production for a dance troop of 40 to 50 secondary school students.
  • Performed extensive research into the specific era of each production to reflect the dance genre with integrity.
  • Prepared choreography for individual and group performances.
  • Worked with directors to select costumes, music, effects and qualified dancers.
  • Fostered a safe, happy and nurturing environment for dancers to build skills and express creativity.

Lifeline Phone Counsellor

Lifeline
Melbourne, VICTORIA
06.1995 - 10.1999
  • Provided counselling for relapse prevention, social issues and mental health problems.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.

Ballet Teacher

Boutique Ballet School
Melbourne, VICTORIA
01.1995 - 10.1999
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Planned choreography for group performances and recitals.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Worked outside normal hours to be available to answer parent and student questions.

VIP Manager & Client Engagement Specialist

Zimmermann
Sydney CBD, NSW
06.2022 - Current
  • 'Employee of Excellence' and 'Top Performing Team Member' Member award in AU for FY24.
  • 'Employee of Excellence' and 'Top Performing Team Member' award in AU for FY23.
  • Optimise every opportunity to grow client base and acquire new high value clients.
  • Implement an ongoing client outreach program to update client base on corporate events, activities and new programs.
  • Manage high value client event requirements through delegation, prioritizing and management of production phases from concept to execution.
  • Entertain high profile clients and conduct one to one appointments.
  • Cultivate loyal customer base by providing excellent client service with high standards of professionalism.
  • Resolve client inquiries and complaints requiring senior management-level escalation.
  • Supervise staff and coach team members in expectations for serving high worth clientele.
  • Develope induction programs and provided leadership, insight, training and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyze business performance data and forecast business results for senior management.
  • Calm and professional in stressful circumstances and effectively resolve tense situations.
  • Follow through on all new client leads, introducing the brand and engaging the client with service and benefits to turn a prospect into a shopper.
  • Manage high value client relationships.
  • Plan and implement corporate events.
  • Advanced Microsoft, Excel and CRM skills.

Luxury Retail Client Advisor

Zimmermann
Sydney CBD, NSW
04.2022 - 06.2022
  • Engage clientele to determine their needs and provide extensive product knowledge and developing lasting client relationships.
  • Provide exceptional client experience by ensuring the client is always the top priority from entering store, through merchandise selection and completion of purchases.
  • Promptly and politely respond to client inquiries and requests for support.
  • Manage personal and store income and expenditure budgets.
  • Operate POS systems to tabulate bills and issue refunds, receipts, credits and change to clients.
  • Increase sales of company products and services by meeting with clients using strategic and organised approach.
  • Maintain well-stocked and organised sales floor with latest merchandise to drive sustained sales revenue.

Luxury Retail Client Advisor

Louis Vuitton
The Rocks, NSW
10.2021 - 04.2022
  • Ambassador of the Brand, ensuring that every client is treated according to the Louis Vuitton promise.
  • Strived to discover clients and their every need, developed lasting relationships and guided them across the many layers of the Brand.
  • Engaged positively with each client, providing professional and polite support for sales and service needs.
  • Initiated friendly conversation with clients to determine level of assistance required.
  • Consistently achieved personal sales targets and goals across all product categories, while ensuring an elevated and memorable experience for hight value clientele.
  • Maintained a strong team focus whilst participating in all activities contributing to the overall objectives of the store.
  • Learned and mastered brand and product knowledge.
  • Assisted clients by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for clients to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganising merchandise.
  • Generated brand awareness and positive product impressions to increase sales.

Personal Assistant and Office Manager

Paul Wilson
Beijing, Singapore, Thailand
10.1999 - 07.2020
  • Maintained company confidence and protected business operations by managing the flow and storage of sensitive information.
  • Managed and tracked expenses to meet company budget requirements.
  • Tackled and addressed top-level, high-priority issues with professional discretion.
  • Managed correspondence on behalf of executives.
  • Managed event logistics for senior management.
  • Screened inward correspondence and phone calls for executives to instantly identify priority clients.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Managed inventory and maintenance schedules.
  • Checked personal and professional activities to remind executives of priority tasks and deadlines.
  • Exemplary office management.

FOBISIA Event Decorator

British International School
Phuket, THAILAND
09.2015 - 02.2019
  • Federation of British International Schools in Asia (FOBISIA) Orchestral and Concert band events.
  • Planned, coordinated and executed auditorium and stage decoration for 150 students plus audience attendance of 300 people.
  • Selected décor and event materials fitting clients' requests and vision.
  • Coordinated vendors, timelines and budgets for events.
  • Organized event facility, food and beverage selections.

Costume and Props Designer

British International School
Phuket, THAILAND
01.2009 - 06.2016
  • Developed visually appealing character styles that married the story with director's vision.
  • Created entire looks, including garments, makeup and wigs.
  • Constructed and styled garments by hand and by machines.
  • Bought unique and relevant pieces from brick-and-mortar and online stores.
  • Directed all styling and outfitting for a theater cast of 40 to 50 secondary students.
  • Organized and maintained accessories and clothing in dressing area, enabling the students to find all items easily.

Santa's Grotto Designer, Coordinator and Elf

British International School
Phuket, THAILAND
12.2008 - 12.2012
  • Planned, coordinated and executed the yearly Santa's Grotto for the students, their families and members of the general public.
  • Designed structures, floor plans and developed interior design concepts sourcing all materials required.
  • Organization of Santa, christmas elves, live music and photography staff.
  • Interacted with guests in a friendly, patient manner to deliver a positive, fun and very memorable experience.

Skills

  • High Value Client Management
  • Client Relationship Development
  • Clientele Confidentiality
  • Sales and Marketing Strategy
  • Budget Management
  • Project Planning
  • Revenue Forecasting
  • Performance Analysis
  • Report Development
  • Problem Resolution
  • Team Leadership
  • Business Analysis and Reporting
  • Customer Service-Oriented
  • Administrative Support Specialist
  • Team Builder and Collaboration
  • Social Media Knowledge
  • Strong Problem Solver
  • Brand Management
  • Event Planning and Co-ordination
  • Self-Starter
  • Resourceful
  • Attention to detail
  • Quality Assurance
  • Office Administration
  • Employee Coaching and Mentoring
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Professional and Mature
  • Positive Attitude
  • Articulate and well spoken
  • Performance Planning
  • Microsoft Office (Word, Excel, Outlook)

Accomplishments

  • Zimmermann 'Employee of Excellence' and 'Top Performing Team Member' Member award in AU for FY24.
  • Zimmermann 'Employee of Excellence' and 'Top Performing Team Member' award in AU for FY23.

Timeline

VIP Manager & Client Engagement Specialist

Zimmermann
06.2022 - Current

Luxury Retail Client Advisor

Zimmermann
04.2022 - 06.2022

Luxury Retail Client Advisor

Louis Vuitton
10.2021 - 04.2022

Fundraising Volunteer

The Good Shepherd Foundation/Phuket Has Been Good To Us
03.2016 - 06.2020

FOBISIA Event Decorator

British International School
09.2015 - 02.2019

Choreographer

British International School
01.2013 - 06.2020

Costume and Props Designer

British International School
01.2009 - 06.2016

Santa's Grotto Designer, Coordinator and Elf

British International School
12.2008 - 12.2012

Personal Assistant and Office Manager

Paul Wilson
10.1999 - 07.2020

Lifeline Phone Counsellor

Lifeline
06.1995 - 10.1999

Ballet Teacher

Boutique Ballet School
01.1995 - 10.1999

Preschool Yoga - Yoga

Yoga Kids

Bachelor of Nursing - Nursing - 2 Years Completed

Sturt College

High School Diploma -

Brighton High School

Advanced Dancer - Cecchetti Classical Ballet

Barbara Winter's School of Ballet

Referees

  • Morgana Duarte, Chanel, NSW +61413641904
  • Lara Doyle, Zimmermann, NSW +61499771329
  • Paul Wilson, Cisco Systems Founder, Phuket, Thailand, pwilson@wilson-global.com
  • George Ellis, George Ellis Orchestra, NSW +‭61408735446‬

PERSONAL INTERESTS

  • Dance: Classical and Contemporary ballet trained in both Cecchetti and RAD.
  • Music: Classically trained Pianist, Violinist and Jazz Clarinetist.
  • Travel: Planned, researched and executed many trips across three continents (Asia, Europe and Africa) for over 30 years whilst exploring the world's different cultures.
  • Foreign Language: Self Study of both Chinese and Thai whilst living in respective countries.
  • Love of fashion, yoga and enjoying the great outdoors!

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Danielle Alderson