Danielle Allison
Baldivis,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Client Care Coordinator
Connect Hearing
Perth, WA
03.2018 - Current
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Developed and implemented strategies for improving customer service standards.
- Updated CRM system with order specifics and customer details, preferences and billing information.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Completed purchases, submitted payments and scheduled shipments to customer locations.
- Effectively managed busy schedule using time-blocking techniques, productivity strategies and clinic calendar to book meetings and appointments.
- Used telephone, email and web chat services to answer customer questions.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Identified opportunities for process optimization and recommended changes accordingly.
- Generated reports on service utilization, customer retention rate and other KPIs.
- Provided training on new systems or procedures related to client care activities.
- Developed relationships with key stakeholders to ensure successful delivery of services.
- Coordinated with other departments to ensure timely resolution of customer queries.
Client Service Officer
National Hearing Care
Mandurah, WA
02.2016 - 02.2018
- Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
- Created detailed reports for client records and data analysis.
- Followed up with clients to ensure satisfaction with products and services.
- Processed payments from customers, including cash, credit cards, checks and bank transfers.
- Assisted customers in resolving product or service issues via phone or email communication.
- Gathered information from clients to assess needs and provide solutions.
- Updated customer profiles in the company database as needed.
- Performed administrative duties such as filing documents, preparing letters.
- Maintained client files, compiled reports and organized company resources.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated CRM system with order specifics and customer details, preferences and billing information.
Store Manager
Jeanswest
Perth, WA
11.2012 - 11.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Certificate III - Individual Support
Australian Education And Training Scho
Bunbury WA06-2021
Some College (No Degree) - Diploma of Retail Management
Franklin Scholar
PerthSkills
- Interdisciplinary Collaboration
- Quality Assurance
- Claims Processing
- Healthcare operations
- Claims resolution
- Process Improvements
- Database coordination
- Organizational Skills
- Performance monitoring
- Scheduling
- Strategic Planning
- Documentation
Awards
- Connect Hearing - Values Champion award winner of 2022
Timeline
Client Care Coordinator
Connect Hearing
03.2018 - Current
Client Service Officer
National Hearing Care
02.2016 - 02.2018
Store Manager
Jeanswest
11.2012 - 11.2015
Certificate III - Individual Support
Australian Education And Training Scho
Some College (No Degree) - Diploma of Retail Management
Franklin Scholar