Danielle Andrews

March 2022 - October 2022: Administration Support/Receptionist

October 2022 - Current: Senior Administrator/Team Leader

• Identifying and sourcing qualified candidates for open positions to meet organisational needs.
• Screening and interviewing candidates to evaluate potential employees' qualifications.
• Assisting in development and implementation of new administrative processes and procedures.
• Managing incoming purchase orders/quotes for relevant projects, updating invoicing sheets and systems as required.
• Weekly auditing and reporting on active projects.
• Asset Management.
• Social events coordination company wide.
• Conducting training and mentoring team members to promote productivity and commitment to friendly service.
• Managing onboarding & mobilisations for employees in order to meet client compliance requirements, involving direct communication with clients.
• Managing onboarding process for new employees to ensure a smooth transition from contract signing stage to start date. Including organising necessary training & inductions, IT equipment purchasing & setup, system setups, payroll documents.
• Managing national and international offices remotely.
• Conducting safety audits and inspections to identify workplace hazards and deficiencies.
• Organising travel, car hire, meals, flights and accommodation for employees and executive management.

• Coordinated all rostering requests ensuring they are completed accurately and in a timely manner to reflect consumer requests, within scope of role.
• Serve as the primary point of contact for all rostering enquiries and duties.
• Prepared meeting agendas and tracked meeting minutes.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Developed and implemented promotional strategies to increase occupancy.

• Worked under pressure and met deadlines while maintaining composure in difficult situations.
• Assisted event manager in achieving revenue goals set for events and catering.
• Helped develop event strategies and plans to drive successful completion of each marketing project and achieve key targets.
• Created positive work environment for employees and delivered exceptional customer service.

• Used exceptional communication to connect with customers, assess needs and present solutions.
• Provided sales and customer service assistance to walk-in traffic
• Followed up with existing customers to provide additional support and address concerns.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.