Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Atkinson

Bangalow,NSW

Summary

Seasoned e-commerce and customer service manager with extensive experience in order fulfillment, inventory management, and client relations within the fashion and homewares sector. Demonstrated ability to enhance operational efficiency and customer satisfaction, and contribute to business growth and team success.

Overview

20
20
years of professional experience

Work History

Account Manager/E-Commerce Manager Part-Time

Seaside Tones Clothing
05.2020 - Current
  • Receive and despatch all online order and wholesale orders daily.
  • Accurately manage stock inventory
  • Build strong relationships with wholesale accounts and online customers to increase sales and encourage repeat business
  • Exceptional customer service direct to customers regarding product inquiries, returns and other online inquiries.
  • Pack and arrange international shipments for overseas accounts.
  • Invoice accounts using Xero
  • Liaise with head office on product seasonal ranges, delivery dates and marketing.


Owner/Designer

Milk & Thistle
03.2009 - 03.2022
  • Owner and Designer for Australian clothing brand Milk & Thistle
  • Designed and managed all production of garments and homewares. Made in Australia.
  • Created strong relationships with suppliers and production staff and meticulously monitored quality control of garments and homewares.
  • Managed indent stock orders and order fulfillment for wholesalers Australia wide
  • Presented ranges seasonally in person to wholesalers in each capital city.
  • Despatch online store orders daily both nationally and internationally.
  • Maintain Shopify site and manage inventory.
  • Invoicing accounts using Xero
  • Produced and styled photoshoots and campaigns
  • Manage social media accounts
  • Opened bricks and Mortar store in 2013
  • Managed several staff and built a positive and motivated working culture.
  • Participated in several trade fairs and lifestyle market events to increase exposure and sales.



Studio Assistant

FUNKIS SWEDISH FORMS
01.2005 - 03.2009
  • Service wholesale accounts Australia wide with Funkis homewares and fashion.
  • Despatch orders daily and manage all stock inventory
  • Co-ordinate international and local shipments to meet deadlines.
  • Service designers/stylists/ architects with new product releases.
  • Service and manage inventory for 3 Funks bricks and mortar stores, ensuring stock levels are maintained
  • Assist with fashion production and photo shoots
  • Liaise direct to customers with all product inquiries and online orders.
  • Representing Funkis at trade fairs and lifestyle markets.


International Wholesale Account Manager

SIGNATURE PRINTS
01.2004 - 01.2005
  • Managing international distributors in UK and Europe for the Florence Broadhurst textile design library
  • Account manager for trade applicants, such as interior designers, stylists and architecture firms in the local market. Conducting presentations to design teams.
  • Order fulfillment and despatch of orders locally and internationally.
  • Managing shipments and production deadlines.


Education

Certificate IV in Textile Design And Printing

East Sydney TAFE
Darlinghurst, NSW
2003

Certificate IV in Public Relations

Sydney Community College
Paddington, NSW
2000

High School Diploma -

Alstonville High School
Alstonville
1992

Skills

    Exceptional customer service

    Inventory control expertise

    Attention to detail at all times

    Works independently

    Passion for and understanding of fashion and interior trends

Timeline

Account Manager/E-Commerce Manager Part-Time

Seaside Tones Clothing
05.2020 - Current

Owner/Designer

Milk & Thistle
03.2009 - 03.2022

Studio Assistant

FUNKIS SWEDISH FORMS
01.2005 - 03.2009

International Wholesale Account Manager

SIGNATURE PRINTS
01.2004 - 01.2005

Certificate IV in Textile Design And Printing

East Sydney TAFE

Certificate IV in Public Relations

Sydney Community College

High School Diploma -

Alstonville High School

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Danielle Atkinson