Summary
Overview
Work History
Skills
Preferred Name
High Risk License
Personal Information
Timeline
Generic

Danielle Aurisch

Byford,WA

Summary

Friendly and outgoing individual with a strong passion for continuous learning. Demonstrates adaptability and flexibility when working with individuals at all levels, from the boardroom to the shop floor. Maintains a helpful and cheerful disposition even in high-pressure situations. Proficient in utilizing various systems including the Microsoft Suite, DBSi, Uptake, and others, to efficiently handle diverse tasks.

Overview

12
12
years of professional experience

Work History

Customer Consultant

Bankwest
12.2023 - Current
  • Handled customer enquiries both in branch and over the phone.
  • Assisted with the local branch reopen and final closure.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume call-centre setting, prioritizing tasks to keep up with challenging deadlines.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Followed up with other teams and called customers back as required to solve their enquiries.

Auto Electrician Apprentice

Rotech
05.2023 - 11.2023
  • Worked on a variety of machines and vehicles from road trains to cars.
  • Dismantled faulty assemblies to repair or replace worn or damaged parts.
  • Read and followed technical documentation to complete accurate repairs.
  • Continued learning Auto Electrician tasks.

Auto Electrician Apprentice

WesTrac
08.2022 - 05.2023
  • Forklift licence.
  • Dogging.
  • Basic Rigging.
  • Working at heights.
  • CPR.
  • Attend institute training for apprenticeship.
  • Worked on a variety of heavy equipment from skid steers to off-highway trucks.
  • Dismantled faulty assemblies to repair or replace worn or damaged parts.
  • Read and followed technical documentation to complete accurate repairs.
  • Installed added extras to machines as per customer request.

Internal Sales Representative

WesTrac
01.2020 - 08.2022
  • Ensure all customer information is up to date.
  • Respond to emails in a timely manner.
  • Assist customers to sign up to online ordering.
  • Generate leads.
  • Follow up on leads.
  • Assist customers in finding the correct parts and quoting them.
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Added consumer purchase dates and updated address changes for current accounts in corporate database.
  • Identified consumer interests and key market identifies for new accounts.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.

Delivery Driver & In-store Sales

Repco
04.2016 - 01.2020
  • Company Overview: multiple locations.
  • Cyclic stocktakes.
  • Stocking shelves.
  • Receipting of delivered stock into store.
  • Stock returns.
  • Warranty claims.
  • Supplier interactions for returns and ordering.
  • Pricing ticket checking and updating.
  • Customer Service.
  • Distribution of stock orders to client/customer worksites.
  • Direct customer interaction both in store and worksites.
  • Handling customer enquiries, face to face, over the phone and by email.
  • Customer complaint resolution.
  • Staff training.
  • Banking.
  • Ensuring a safe and clean work environment - trip hazards, fire extinguishers in date, lights are working, etc…

Service Receptionist

Titan Ford
02.2015 - 02.2016
  • Welcome on-site visitors, determine the nature of their business and announce visitors to appropriate personnel.
  • Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments.
  • Answering enquiries by phone, face to face or email
  • Customer complaint resolution.
  • Providing service quotes and answer queries.
  • Bank Reconciliation.
  • Taking EFTPOS and cash payments as required.
  • General filing, printing and photocopying as required.
  • General typing as required.
  • Printing job sheets and writing key tags ready for the next day bookings.
  • Cleaning and office presentation - cleaning coffee machine and stocking the fridge.
  • Update job orders as needed.
  • Responsible for front line presentation.
  • Ensuring all office supplies kept at correct stock levels.

Reception / Administration

Raine & Horne Cannington
01.2013 - 01.2015
  • Answered all emails, letters, faxes and face to face communications.
  • Handled all media and public relations inquiries.
  • Kept all contracts and contact details up to date.
  • Put all available properties for sale and lease on the internet and in newspapers.
  • Proficient with all aspects of Microsoft Office applications.
  • Created databases and Excel spreadsheets to improve inventory management and reporting accuracy.
  • Provided support for Director/Principal and sales team in managing operation workflow.
  • Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments.
  • Maintained detailed administrative procedural processes to improve accuracy and efficiency.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Posted open positions on company and social media websites.
  • Organized files, faxed and scanned documents onto the computer.
  • Provided administrative support tasks such as proof reading, invoicing, balance sheets and other documents.
  • Completed bank reconciliation each day.
  • Ensuring all office supplies kept at correct stock levels.

Skills

  • Customer Service Expertise
  • Customer Complaint Resolution
  • Engaged Learning
  • Effective Team Participation

Preferred Name

Danii

High Risk License

WL3544610 (DG, LF, WP, RG)

RSA

Personal Information

  • Date of Birth: 04/14/96
  • Driving License: 6564331 (C Class)

Timeline

Customer Consultant

Bankwest
12.2023 - Current

Auto Electrician Apprentice

Rotech
05.2023 - 11.2023

Auto Electrician Apprentice

WesTrac
08.2022 - 05.2023

Internal Sales Representative

WesTrac
01.2020 - 08.2022

Delivery Driver & In-store Sales

Repco
04.2016 - 01.2020

Service Receptionist

Titan Ford
02.2015 - 02.2016

Reception / Administration

Raine & Horne Cannington
01.2013 - 01.2015

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Danielle Aurisch