Danielle Aurisch (danii)
Esperance,Australia
Summary
Friendly and outgoing individual with a passion for learning and adaptability in any work environment. Comfortable working with staff members at all levels and maintaining a helpful and cheerful disposition, even in high-pressure situations. Proficient in Microsoft Suite, DBSi, Uptake, and other systems, with a strong ability to handle various technological tools. Experience as an apprentice at WesTrac has solidified the desire to pursue a career as an Auto Electrician.
Overview
12
12
years of professional experience
Work History
Customer Consultant
Bankwest
12.2023 - Current
- Handled customer enquiries both in branch and over the phone
- Assisted with the local branch closure.
- Manage high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Monitored performance metrics closely, identifying areas for improvement and implementing targeted strategies to achieve desired results.
- Participated in ongoing professional development programs, staying current with industry best practices and emerging trends in customer service techniques.
Auto Electrician Apprentice
Rotech
05.2023 - 11.2023
- Worked on a variety of machines and vehicles from road trains to cars
- Continued learning Auto Electrician tasks
- Supported senior auto electricians in the installation of new wiring systems for upgraded vehicle components.
- Assisted in inventory management for the workshop, tracking usage patterns of parts and supplies to minimize waste while ensuring necessary materials were available when needed.
- Maintained a safe working environment by adhering to safety procedures and protocols during repair tasks.
- Gained hands-on experience in installing aftermarket accessories, such as audio systems and remote starters, enhancing overall vehicle functionality for clients.
Auto Electrician Apprentice
WesTrac
08.2022 - 05.2023
- Forklift licence
- Dogging
- Basic Rigging
- Working at heights
- CPR
- Attend institute training for apprenticeship
- Worked on a variety of heavy equipment from skid steers to off-highway trucks
- Developed specialized expertise in specific vehicle models or brands as part of ongoing professional development efforts within the apprenticeship program.
- Supported senior auto electricians in the installation of new wiring systems for upgraded vehicle components.
- Maintained a safe working environment by adhering to safety procedures and protocols during repair tasks.
- Contributed to team efficiency by assisting with regular maintenance services, including battery testing and replacement.
Internal Sales Rep
WesTrac
01.2020 - 08.2022
- Administration tasks;
- Ensure all customer information is up to date
- Respond to emails in a timely manner
- Assist customers to sign up to online ordering
- Sales tasks;
- Generate leads
- Follow up on leads
- Assist customers in finding the correct parts and quoting them
Delivery Driver/Sales
Repco
04.2016 - 01.2020
- Company Overview: multiple locations
- Inventory and Logistical tasks;
- Cyclic stocktakes
- Stocking shelves
- Receipting of delivered stock into store
- Stock returns
- Warranty claims
- Supplier interactions for returns and ordering
- Pricing ticket checking and updating
- Customer Service
- Distribution of stock orders to client/customer worksites
- Direct customer interaction both in store and worksites
- Handling customer enquiries, face to face, over the phone and by email
- Customer complaint resolution
- Office and other duties;
- Staff training
- Banking
- Ensuring a safe and clean work environment - trip hazards, fire extinguishers in date, lights are working, etc…
- Multiple locations
Service Receptionist
Titan Ford
02.2015 - 02.2016
- Customer Service;
- Welcome on-site visitors, determine the nature of their business and announce visitors to appropriate personnel
- Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments
- Answering enquiries by phone, face to face or email
- Customer complaint resolution
- Providing service quotes and answer queries
- Office and other duties;
- Bank Reconciliation each
- Taking EFTPOS and cash payments as required
- General filing, printing and photocopying as required
- General typing as required
- Printing job sheets and writing key tags ready for the next day bookings
- Cleaning and office presentation - cleaning coffee machine and stocking the fridge
- Update job orders as needed
- Responsible for front line presentation
- Ensuring all office supplies kept at correct stock levels
Reception / Administration
Raine & Horne Cannington
01.2013 - 01.2015
- Customer Service;
- Answered all emails, letters, faxes and face to face communications
- Handled all media and public relations inquiries
- Kept all contracts and contact details up to date
- Put all available properties for sale and lease on the internet and in newspapers
- Office and other duties;
- Proficient with all aspects of Microsoft Office applications
- Created databases and Excel spreadsheets to improve inventory management and reporting accuracy
- Provided support for Director/Principal and sales team in managing operation workflow
- Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments
- Maintained detailed administrative procedural processes to improve accuracy and efficiency
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Posted open positions on company and social media websites
- Organized files, faxed and scanned documents onto the computer
- Provided administrative support tasks such as proof reading, invoicing, balance sheets and other documents
- Completed bank reconciliation each day
- Ensuring all office supplies kept at correct stock levels
Skills
- Hand and power tools
- Troubleshooting skills
- Automotive diagnostics
- Circuit Testing
- Multimeter usage
- Safety Precautions
Personal Information
- Date of Birth: 04/14/96
- Driving Licence: 6564331 (C Class)
- High Risk Licence: WL3544610 (DG, LF, WP, RG)
Timeline
Customer Consultant
Bankwest
12.2023 - Current
Auto Electrician Apprentice
Rotech
05.2023 - 11.2023
Auto Electrician Apprentice
WesTrac
08.2022 - 05.2023
Internal Sales Rep
WesTrac
01.2020 - 08.2022
Delivery Driver/Sales
Repco
04.2016 - 01.2020
Service Receptionist
Titan Ford
02.2015 - 02.2016
Reception / Administration
Raine & Horne Cannington
01.2013 - 01.2015
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