DANIELLE BAILLIE
Burleigh Heads,QLD
Summary
Respectful ethical senior leader with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. As a senior ethical leader within operations, clinical senior and digital marketing professional, Danielle has obtained successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Accredited Mental Health Clinician
Headspace, Queensland
11.2022 - Current
- Demonstrated ability to lead, supervise and support a diverse team of practitioners.
- Excellent understanding of how to negotiate and advocate with multiple service systems in Queensland to support the needs of refugee and asylum seeker children, young people, and families.
- Ability to write and review professional psychosocial reports for a variety of key stakeholders including legal and government bodies.
- Providing clinician services to young people and their families, especially those of a complex and high-risk nature that requires a high level of clinician skills.
- Advanced skills in undertaking psychosocial assessment, formulation, planning and care coordination for children and young people, including risk assessments with a family lens, and experience supervising and supporting other staff in these areas.
- Formulating treatment plans and making leading clinical formulations to better young person’s mental health and development.
- Supporting the development, maintenance and evaluation of a professional clinical service model that incorporates evidence-based treatments and best practice standards.
- Supporting the development, orientation and training programs including the development of staff within the multidisciplinary team.
- Contribute to the vision, strategic planning, and relevant policy development.
- Manage end to end recruitment process of programs and campaigns supporting diversity and inclusion initiatives, meeting NGO contract to ensure engagement, retention and conversion rates are continually met and evaluated.
- Employment branding and EVPs positively changing the dialogue around Headspace ensuring higher talent acquisition and retention.
- Collaborating with the team on solutions to continually improve the retention of Headspace app
- Effectively managing stakeholders internally and externally
- Grant writing and obtaining and acquitting grant funding.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Oversee all aspects of service delivery in the form of counselling and support through professional specialist grief practitioners, including service systems data capture, informed client management, and reporting.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Play an active role as a member of the Senior Management Team in relation to strategic and practical priorities for the organisation, specifically: Co-design, implement and embed a refreshed organisational structure and way of working, including key decisions, management of employee retention, attrition, and attraction targets, and associated activities,
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behaviour Therapy and Dialectical Behaviour Therapy (DBT).
- Proved successful working within tight deadlines and a fast-paced environment.
National Operations/Digital Marketing Manager
A Team Tuition
04.2022 - 11.2022
- Working on a national program across Australia to support the academics of boarding students using a meta cognitive approach underpinned by wellbeing and positive mental health interventions
- Building strategic relationships with external organizations, service providers and academic bodies leveraging A team’s position as an advocate for young people reaching their full potential
- Service delivery models for each program, ensuring programs are developed and executed
- Demonstrated experience within the impact and strategic leadership process including conceptualization and development of strategies and policies relevant to the tuition programs nationally
- Formulating financial and budgetary plans for business progression using analytical and research skills across all school programs
- Supporting the development of state managers on a national basis to meet contract KPI’s and growth of staff
- Leading the operations team to deliver engaging programs safely and ensure risk mitigation strategies are upheld and reviewed quarterly.
National Digital Marketing Manager
Digital Glue
10.2017 - 04.2022
- Promoted programs, products and services with multi-channel strategies.
- Developed strategic and tactical marketing plans for region.
- Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
- Utilized Adobe Creative Suite to produce professional marketing collateral.
- Lead projects, managing the process and relationships, that support the successful implementation of a new website, including the seamless transition of existing content and users.
- Work closely with the National Manager, Brand, Content and Digital to develop and lead the implementation of the digital marketing strategy.
- Collaborate with internal and external stakeholders on key digital projects.
- Develop processes for monitoring and optimising the success of digital channels, identifying areas for growth.
- Prepare reports by analysing data, including digital website data and competitor trends.
- Created effective sales plans utilizing customer needs forecast to increase market share.
- Managed centralized marketing resources for entire area.
- Oversaw more than 14 personnel completing 54 different projects each year.
- Lead the design and delivery on an end-to-end product roadmap and go-to-market strategy for of our new eCommerce and Customer Loyalty platforms for our Retail business.
- Bring together Retail, Logistics, Marketing, Brand and Technology teams and resources to align on prioritisation and feature development that reflect business priorities.
- Ensure the roadmap is executed on time and customer experiences are simple and seamless.
- Created and managed social media campaigns to increase brand engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
Senior School Counsellor
NHS - National Health Service
01.2014 - 07.2017
- Working with students within one-to-one, small group and classroom settings
- Assisting students with creating an academic plan for their education
- Supporting students’ plan for college and a successful career post-graduation
- Working with students to develop critical life skills and attributes
- Providing counselling to students affected by complex trauma through evidence-based therapies, such as EMDR, CBT and DBT
- Collaborating with other educators to ensure counselling programs meet school curriculum
- Monitoring and recording student progress to ensure counselling programs are effective and meet continual funding criteria.
- Partnered with parents and guardians to promote student success in school environment.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Conducted psychoeducational assessments to identify areas of academic and behavioral strengths and weaknesses and recommend modifications to improve learning and behavior.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Developed and implemented student guidance plans to foster academic success.
Mental Health Nurse
CAMHS, NHS Lothian
11.2009 - 12.2013
- Providing patients with a safe, person-centered, secure environment where individuals can receive the appropriate care and treatment required to manage their complex and long-term needs closer to home
- Assisting in the supervision and development of health care assistants
- Assessing the care needs of patients
- Responsible for the custody, storage, and administration of medicines
- Development, implementation, and evaluation of programs of care
- Working with mental health service-users in a multi-professional setting
- Looking after patients with severe and enduring mental illness
- Performing administrative duties
- Involved in the screening, assessment and follow up support of patients
- Liaising with other health care professionals and social workers
- Reporting to senior managers
- Involved in the provision of a structured substance misuse service in a community-based environment.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
BSC (Hons) - Mental Health Nursing / Accredited MH Nurse
Edinburgh University
Edinburgh01.2009
Bachelor of Psychological Science and Counselling -
Edinburgh University
EdinburghMA Business Management -
Edinburgh University
EdinburghSkills
- Ability to think laterally, prioritise, take initiative, maintain confidentiality, and execute sound judgement in a high- pressure environment
- An industry-recognised qualification in clinical supervision
- Qualifications in project management methodologies ie Agile
- Strong project management and people management skills
- Proven experience in managing and producing communication and marketing strategies, projects and campaigns, demonstrating successful delivery
- Demonstrated experience in the management of a clinical service
- High-quality leadership, interpersonal, communication, and employee management skills
- Ability to think laterally, prioritise, take initiative, maintain confidentiality, and execute sound judgement in a high- pressure environment
- Strong project management and people management skills
- Experience in providing advice and consultation to external specialists and mainstream practitioners
- Proven experience in managing and producing communication and marketing strategies, projects and campaigns, demonstrating successful delivery
Certification
- LCPC - Licensed Clinical Professional Counselor
- CM - Certified Manager Certification
- EMDR
Timeline
Senior Accredited Mental Health Clinician
Headspace, Queensland
11.2022 - Current
National Operations/Digital Marketing Manager
A Team Tuition
04.2022 - 11.2022
National Digital Marketing Manager
Digital Glue
10.2017 - 04.2022
Senior School Counsellor
NHS - National Health Service
01.2014 - 07.2017
Mental Health Nurse
CAMHS, NHS Lothian
11.2009 - 12.2013
BSC (Hons) - Mental Health Nursing / Accredited MH Nurse
Edinburgh University
Bachelor of Psychological Science and Counselling -
Edinburgh University
MA Business Management -
Edinburgh University
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