Danielle Bargutti

* Processing settlements for complex commercial and personal vehicles that have been written off (deemed a total loss).

* Processing cash settlement payments in lieu of repair costs.

* Liaising with lenders, brokers, third party customers and insured customers to ensure the conditions of the contract are met, transfer of ownership of the property is conducted efficiently and on time with proper legal effect.

* Taking Inbound calls and making outbound calls to stakeholders, for progression on settlements/enquires.

* Keeping up to date with courses, policies and product knowledge

* Sending emails and letters for information required for settlement/ finance payouts/ settlement letters /broker enquiries

* Admin duties for reconciliation of salvage refunds and registration refunds.

* Mailbox activities for Ombudsman / hardship / fatalities and dispute claims for review and action.

* Keeping accurate complaint files and notes.

* Educating Customers on products and services / retention of customers.

* Building rapport with brokers and finance companies and customers.

* Resolving complex complaints via phone call and email.

* Negotiating monetary compensation.

* Investigating claims involving bank policies and staff breaches.

* Reporting breaches and dealing with every department of the bank to resolve concerns and eliminate potential risks.

* Taking escalations from the banking Ombudsman.

* keeping accurate complaint files and spreadsheets in the data base.

* Provided feedback/ reporting to management weekly, on results and review for changes.

* Keeping up to date with processes / procedures and training modules.

* Resolving technical and reporting issues for internal stakeholders.

* Educating staff on best work practice to navigate through online applications.

* Investigating balancing shortfalls within the branch network.

* Compliance auditing to reduce liability risks and for feedback purposes to management to improve processes.

* Training staff in performance and procedure to enable the branch to comply with regulations.