Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Danielle Bergin

Kurunjang,VIC

Summary

I am a dedicated hardworking individual with a passion for learning and personal growth. I have always been curious about the world around me and eager to explore new opportunities and challenges. I have a strong background in communication and interpersonal skills, which has allowed me to excel in both my personal and professional life. I am a natural leader and thrive in a collaborative environments, where I can work with others to achieve common goals. Overall, I am a driven and ambitious individual who is constantly seeking new ways to grow and develop. I am excited about the future and all the possibilities it holds, I am confident in my ability to overcome any challenges that come my way.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Supervisor / Financial Assistant

Christians Bus
11.2021 - Current
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained strict confidentiality while handling sensitive financial information as per company policies and legal requirements.
  • Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
  • Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
  • Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Assistant Club Manager (Casual)

Snap Fitness
05.2024 - Current
  • Developed engaging social media content to promote upcoming events or highlight recent successes at the club.
  • Conducted regular facility walkthroughs to identify any potential hazards or areas requiring attention.
  • Enhanced member experience by providing exceptional customer service and resolving issues promptly.
  • Contributed to revenue generation efforts through upselling products or services to current members when appropriate.
  • Maintained high standards of cleanliness throughout the facility by coordinating regular maintenance and cleaning tasks with staff.
  • Oversaw financial transactions by handling payments, processing refunds, and maintaining accurate records.

Sales assistant (Casual)

Edge Clothing
01.2023 - Current
  • Ensuring each customer is welcomed and provide excellent customer service
  • Assist in the overall achievement of store sales
  • To assist in the smooth operation of the store and always act professional
  • Housekeeping.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Business Support Officer

Suncorp
04.2019 - 11.2021


  • Reviewing specialist calls weekly to ensure they are meeting all requirements necessary.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Counter hand

Ollie's Chicken
02.2016 - 04.2019


  • Ensured order accuracy before serving customers, reducing dissatisfaction and minimizing returns.
  • Handled cash transactions accurately, maintaining proper cash drawer balances and security.
  • Assisted in inventory management for accurate product availability and timely replenishment.
  • Enhanced overall customer experience by offering personalized recommendations based on their preferences.
  • Trained new employees on store procedures, policies, and counter hand responsibilities.
  • Maximized efficiency by multitasking effectively during high-pressure situations without compromising quality or service levels.
  • Supported kitchen staff with food preparation tasks as needed, streamlining overall workflow.

Education

Staughton College
Melton South, VIC

Skills

  • Health and safety compliance
  • Scheduling proficiency
  • Financial Reporting
  • Staff Scheduling
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking
  • Reliability
  • Team Leadership

Certification

  • First aid Certificate
  • CPR Certificate
  • Working With Children's Check
  • Employee Check

Languages

English

Hobbies and Interests

  • Netball
  • Football
  • Walking
  • Gym

Timeline

Assistant Club Manager (Casual)

Snap Fitness
05.2024 - Current

Sales assistant (Casual)

Edge Clothing
01.2023 - Current

Operations Supervisor / Financial Assistant

Christians Bus
11.2021 - Current

Business Support Officer

Suncorp
04.2019 - 11.2021

Counter hand

Ollie's Chicken
02.2016 - 04.2019

Staughton College

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Danielle Bergin