Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE BERMINGHAM

PORT MACQUARIE,NSW

Summary

Proven leader with extensive experience as a Shift Manager at McDonald's Restaurant, where I excelled in staff training and mentoring, significantly enhancing team performance. Skilled in problem-solving and customer service, I consistently delivered high-quality service, achieving notable improvements in customer satisfaction. My ability to manage schedules and ensure safety compliance underscores my commitment to operational excellence and team development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
07.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Catering Assistant

Tru Blue Catering
05.2021 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Maintained flexible work schedule to meet event needs.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.

Education

No Degree -

Beverly Hills Girls High School
Beverly Hills, NSW
07.1991

Skills

  • Cash Handling
  • Decision-Making
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Delegating Work
  • Mentoring and Coaching
  • Quality Assurance
  • Staff Training and Onboarding
  • Inventory Control
  • Interpersonal Skills
  • Staff Development
  • Delegation capabilities
  • Payment Processing
  • Documentation And Reporting
  • Safety Compliance
  • Schedule Management
  • Flexible Schedule
  • Inventory controls
  • Sales Strategies
  • Operations Management
  • Performance reviewing
  • Equipment Troubleshooting
  • Compliance understanding
  • Budgeting knowledge
  • Schedule oversight
  • Supply Ordering
  • Tech-Savvy
  • Process Improvements
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Computer Skills
  • Customer service focus
  • Employee Training
  • Critical Thinking
  • Staff Supervision
  • Coaching and Mentoring
  • Team Collaboration and Leadership
  • Safety Procedures
  • Incidents management
  • Product Assembly
  • Process Improvement
  • Production Planning
  • Quality Assurance Controls
  • Continuous improvements
  • New product introductions strategies
  • Equipment Operation
  • Equipment Maintenance
  • Priority management
  • Solutions Development
  • Work Area Inspection
  • Performance reporting
  • Continuous Improvement
  • Performance Improvement
  • Coordinating Daily Operations
  • Safety Management
  • Assigning Work

Timeline

Shift Manager

McDonald's Restaurant
07.2021 - Current

Catering Assistant

Tru Blue Catering
05.2021 - Current

No Degree -

Beverly Hills Girls High School
DANIELLE BERMINGHAM