Danielle Black
Woombye,Australia
Summary
Results-driven, dedicated and experienced professional with a proven track record in providing high-quality care and support to individuals in need and fostering an environment of growth and development. Skilled in managing day-to-day operations, coordinating schedules, and leading a team to create a positive and collaborative work environment, ensuring adherence to regulatory standards. Demonstrated expertise in case management, conflict resolution, and effective communication. Adept at handling challenges with perspective and fostering a cohesive workspace. Committed to enhancing and optimising team performance which aligns seamlessly with the demands of leadership positions, thereby becoming a valuable asset to any organisation.
Overview
14
14
years of professional experience
Work History
High Intensity & Complex Care Provider
Southern Cross Community Care
06.2024 - Current
- Adapting to intensely indivulaistic support for a participant with ABI, intellectual impairment, psychosis, paranoia and other health conditions
- Implementing tailored behavioral management techniques sucessfully reducing paranoia and enhancing interactions and relationships
- Responsibly applying restrictive practises in accordance with PBSP, NDIS and other relevant legislation
- DiligIntly navigating autonomy a duty of care in these high stress situations
- Effectively managing hypoxemia and other health conditions, accurately administering documenting and monitoring medications
- Engageming d eveloping and fostering a trusting, understanding, and meaningful promoting continuity and minimizing dysregulation
Senior Support Worker/Assistant Day Service Manager
Lifestyles
11.2020 - 08.2022
- Led a team of support workers to ensure the seamless operation of the Day Service in the absence of management, maintaining a high standard of care for all participants
- Reviewed and reestablished detailed records of farm animal care activities, ensuring compliance with regulatory guidelines and promoting transparency in animal care practices
- Rendered personalised support and care to individuals with diverse needs in a day service setting, fostering a welcoming and inclusive environment for all participants
- Facilitated personalised activity plans for individuals with diverse needs, aligning programs with their interests and goals to enhance overall engagement and satisfaction
Direct Support Professional
Ablecare
12.2018 - 06.2019
- Offered customised support and intervention strategies for individuals with mental health conditions and challenging behaviors, resulting in drastic reduction in behavioral incidents
- Demonstrated proficiency in implementing behavior management strategies outlined in Positive Behavior Support Plans, leading to enhanced communication and social skills among individuals
- Demonstrated proficiency in applying restrictive practices in compliance with regulations and individual care plans, ensuring the safety and wellbeing of clients in crisis situations
- Engaged in regular communication and feedback sessions with participants to assess goal progress and address any barriers, promoting a supportive and client-centered approach
- Provided compassionate and dignified assistance with personal care tasks, ensuring the comfort and well-being of individuals with disabilities
Community Support Worker
Edmen Group
02.2017 - 01.2019
- Customised care plans for each individual by conducting thorough assessments and incorporating personalised support activities tailored to their unique needs
- Accompanied clients to medical appointments, ensuring they received appropriate care and support, and advocating on their behalf to address any concerns or needs
- Acted as a strong advocate for clients during medical visits, effectively communicating their needs and preferences to healthcare providers for optimal treatment outcomes
- Diligently monitored and managed medication schedules, ensuring accurate administration and compliance with prescribed treatment plans for optimal client health outcomes
- Demonstrated proficiency in reviewing and understanding diverse clients' medication summaries and support plans, ensuring accurate and personalized care delivery
- Offered professional guidance and support to clients struggling with mental health concerns, such as depression, anxiety, and substance abuse, fostering a safe and empathetic environment for healing and growth
Student/Stay-At-Home Parent
09.2013 - 03.2015
Assistant Manager
Millers
05.2012 - 09.2012
Support Worker
Australian Health Call Group
10.2010 - 08.2011
Disability Support Worker
Multicap
06.2010 - 10.2010
Education
Diploma - Family And Community Services
TAFE Queensland
Maroochydore, QLD06.2025
Certificate - Client Medication Assistance
Australian Online Courses
01.2025
Diploma - Nursing
Metropolitan South Institute of TAFE
Loganlea01.2013
Certificate III - Community Services
Cooloola Sunshine Coast Institute of TAFE
Cooloola01.2008
Certificate - Workplace Access
Southern QLD Institute of TAFE
Roma01.2005
Skills
- Program development
- Policy implementation
- Staff mentoring
- Staff development
- Effective communications
- Strategic communications
- Conflict resolution
- Participant advocacy
- Quality assurance
- Regulatory compliance
- Case management
- Documentation
- Workplace efficiency
- Challenging behavioral management
- Adaptability
- In-depth understanding of neurodiversity
Training
- Autism Parent Training, 10/01/22
- NDIS Worker Orientation, 11/01/21
- NDIS COVID Safe Work Training, 11/01/21
- Restrictive Practice Training, 05/01/21
- Medication Training, 09/01/20
- Positive Behavior Support, 01/01/19
- Medication Training, 05/01/17
- Perinatal and Infant Mental Health, 08/01/16
- Applied Suicide Intervention Skills, 02/01/08
- Building Blocks of Self Esteem and Confidence, 09/01/07
- Supporting People with Autism Spectrum Disorder, 11/01/07
Timeline
High Intensity & Complex Care Provider
Southern Cross Community Care
06.2024 - Current
Senior Support Worker/Assistant Day Service Manager
Lifestyles
11.2020 - 08.2022
Direct Support Professional
Ablecare
12.2018 - 06.2019
Community Support Worker
Edmen Group
02.2017 - 01.2019
Student/Stay-At-Home Parent
09.2013 - 03.2015
Assistant Manager
Millers
05.2012 - 09.2012
Support Worker
Australian Health Call Group
10.2010 - 08.2011
Disability Support Worker
Multicap
06.2010 - 10.2010
Certificate - Client Medication Assistance
Australian Online Courses
Diploma - Nursing
Metropolitan South Institute of TAFE
Certificate III - Community Services
Cooloola Sunshine Coast Institute of TAFE
Certificate - Workplace Access
Southern QLD Institute of TAFE
Diploma - Family And Community Services
TAFE Queensland
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