Dylan Di Giovine
Eltham,Vic
Summary
My experience within a customer service role provided me with the skills to retain and record important information as well as resolve any conflict or talk through difficult processes with customers. Before this, I worked as a carpenter where I learnt to keep my workspace clean and manageable, as well as understand and follow all safety procedures. I am currently enrolled in a Certificate of Animal Care looking to further my experience in vet nursing.
Overview
6
6
years of professional experience
Work History
Brazillian Jiu Jitsu Asisstant Coach
Eltham Martial Arts Academy
01.2018 - 12.2023
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage the team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Worked with kids and their parents to ensure that they felt that their children were in a safe environment.
- Dealt with parents concerns and questions as to ensure that they were not worried for safety of their child.
Customer Service Representative
The Message Centre
03.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Resolved customer complaints with empathy.
- Continued to develop skills that helped maintain a happy and healthy workplace with piers and customers.
Carpenter Apprentice
Gesso Interiors
10.2020 - 03.2022
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained a safe and clean work area.
- Developed a range of skills with regard to dealing with people and socializing in a work environment.
Construction Site Laborer
Hacer Group
09.2019 - 12.2020
- Performed regular equipment inspections to identify potential hazards, maintaining a safe work environment for all team members onsite.
- Ensured safety compliance on the construction site through regular inspections and adherence to guidelines.
- Collaborated with cross-functional teams to ensure seamless communication between different departments involved in construction projects.
- Enhanced project completion rate by effectively managing time and prioritizing tasks according to deadlines.
- Ensured that sites were kept clean and safe developing a keen eye for issues around the job site.
- Making myself available to help others on the site if the need arose building on teamwork.
Education
Certificate III - Animal Care
Box Hill Institute of TAFE
Lilydale, VIC06.2024
Certificate III in Carpentry - Carpentry
Murray Malley Tafe Institute
Swan Hill, VIC04.2022
High School Diploma -
Eltham High School
Eltham, VIC10.2020
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team cooperation
- Safety awareness
- Rapid conflict resolution
- Youth Mentor
- Time management
Timeline
Customer Service Representative
The Message Centre
03.2022 - 03.2023
Carpenter Apprentice
Gesso Interiors
10.2020 - 03.2022
Construction Site Laborer
Hacer Group
09.2019 - 12.2020
Brazillian Jiu Jitsu Asisstant Coach
Eltham Martial Arts Academy
01.2018 - 12.2023
Certificate III - Animal Care
Box Hill Institute of TAFE
Certificate III in Carpentry - Carpentry
Murray Malley Tafe Institute
High School Diploma -
Eltham High School
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