Danielle Browne
Mango Hill,Australia
Summary
I am an honest, hard working, energetic and enthusiastic individual. I enjoy new challenges and thrive on achieving set goals. I am very much a people person and consider myself to possess excellent communication skills which allow me to communicate on all levels. I have a proven track record for maintaining customer satisfaction by achieving and exceeding my targets and creating innovative ways to get positive results in the team environment. I am keen to engage in a new challenge and work to my highest potential.
Diligent accounting professional with superior account reconciliation skill and passion for continuous improvement. Bringing 7 years of excellent performance in Accounting Manager roles and commendation for providing consistent empowering leadership.
Overview
22
22
years of professional experience
Work History
Administration/Accounts Manager/ Internal Verifier
Salus Training Services
03.2016 - 09.2023
- Duties: Meeting and greeting participants, taking ID, payments
- Dealing with courses and consultancy enquires
- Invoicing clients on a weekly basis and sending end of month statements
- Processing Purchase orders
- Reconciliation of the bank, looking after cash flow, wages on a weekly, Fortnightly and monthly basis
- Printing packs for courses, printing Certs and Cards, verifying course and uploading courses
- Quality Assurance
- Follow up on feedback and complaints
- Ensuring all training courses met all safety regulations
- Ensuring all participants had the material to complete the course efficiently
- Reconciliation of the bank, looking after cash flow, wages on a weekly, Fortnightly and monthly basis.
Customer Services Officer
Sky Ireland
10.2015 - 03.2016
- Duties: Solving customer's problems and helping them with their product or service
- Scheduling appointments, Upselling products based on customers needs
- Follow up calls with Customers
- Working as a team to achieve our targets.
Customer Service Officer
Bank Of Queensland, Kallangur
09.2013 - 08.2015
- Duties: Dealing with customer queries/complaints via phone and email and provide solutions with regards to their banking requirements
- Ensuring maximum customer satisfaction
- Responsible for meeting monthly targets
- Work with peer managers to leverage best practices and understand new trends
- Looking after customer deposits, withdrawals, and payments
- Cross selling bank services
- Reporting any suspicious customer activity to bank managers
- Accurately receiving, counting and distributing cash
- Assisting with bank branch audits
- Report Writing and correspondence on matters related to customer accounts
- Opening new customer accounts
- Opening investor accounts
- Educate customers on product options and technology issues
- Manage customer and bank privacy
- Effectively use a variety of computer programs to access customer details and databases, and research options
- Continual awareness of compliance requirements – OH&S and risk management
- Working in a team to achieve targets and positive outcomes for customers and the bank.
Stylist / Assistant Manager
Snippers Hair Salon
09.2012 - 09.2013
- Duties: Handling Customer Queries via inbound calls and Walk in’s
- Key Holder
- Appointment Schedule, Upselling products based on customer needs
- Money Management
- Dealing with Complaints.
Administration
Salus Training Services
08.2011 - 09.2012
- Duties: Meeting and greeting all course participants
- Dealing with training and consultancy enquiries, invoicing, verifying courses and validation
- Printing of Certs and Cards
- Quality assurance
- Follow up on feedback and complaints
- Ensuring all training courses met all safety regulations
- Ensuring all participants had the material to complete the course efficiently
- General administration and Banking
Apprentice and Qualified Stylist
Peter Marks Blanchardstown
01.2002 - 01.2007
- Duties: Four years in depth training
- Weekly training during the four years to further my skills and knowledge of the business and industry I was working in
- Dealing with customer queries via phone and walk in
- Prospecting for potential clients
- Delivering treatments to clients and ensuring to keep up to date with in trend styles.
Education
Junior Certificate -
Hartstown Community College
Skills
- Customer focused
- Solutions focused
- Target Driven
- Adapt well to change
- Excellent oral and written communication skills
- Trouble shooting and problem solving
- Ability to tailor my service according to customer profile
- Account Verification
- Accounts Payable and Accounts Receivable
- Time Management
- Payment Collecting
- Statement Billings
References
Available Upon Request
Further Certificates And Qualifications
- Bank Of Queensland, Fraud and Business Integrity, MM/DD/YY
- Salus Training, Code Of Conduct: Best Practices, MM/DD/YY
- Salus Training, Conflicts Of Interest: Protecting Company Interest, MM/DD/YY
- Salus Training, Communication Skills Course, MM/DD/YY
- Salus Training, Effective Time Management, MM/DD/YY
- Salus Training, Safe Pass, MM/DD/YY
- Salus Training, Manual Handling, MM/DD/YY
- Salus Training, Internal Verifier, MM/DD/YY
It Experience - Systems Used
- WPM - 40
- MS Office
- Citrix Banking System
- Outlook
- Xero
- JPEG
- Collsoft
- Microsoft Word
- Microsoft Excel
Additional Training
- IOSH Internal Verifier
- IPAF Internal Verifier
- Solas Internal Verifier
- Bank Of Queensland Vero Insurance Training Course
- Bank Of Queensland Customer Service
- Bank Of Queensland Credit Card Training
- Bank Of Queensland International Telegraphic Transfers
- Bank Of Queensland Tier Two Accredited
- Tan Course
- Gel and Acrylic Nails Course
- Micro Bead and Pre Bond Extension Course
- Advanced Barber Course
- Fully Qualified Hairdresser
Timeline
Administration/Accounts Manager/ Internal Verifier
Salus Training Services
03.2016 - 09.2023
Customer Services Officer
Sky Ireland
10.2015 - 03.2016
Customer Service Officer
Bank Of Queensland, Kallangur
09.2013 - 08.2015
Stylist / Assistant Manager
Snippers Hair Salon
09.2012 - 09.2013
Administration
Salus Training Services
08.2011 - 09.2012
Apprentice and Qualified Stylist
Peter Marks Blanchardstown
01.2002 - 01.2007
Junior Certificate -
Hartstown Community College
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