DANIELLE CAMILLERI

In extension of the duties below:

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with stakeholders through positive attitude and attentive response.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Optimised customer experience by delivering superior services and effectively troubleshooting issues.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organisation and implementing actionable changes accordingly.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Collaborating closely with various departments to align HR strategies with business objectives.
• Providing expert guidance and support to managers and leaders on HR matters.
• Analysing data and trends to identify opportunities for improving organisational effectiveness and employee engagement.

• Increased client satisfaction by streamlining business processes and implementing innovative solutions.
• Developed and maintained strong relationships with Senior Leaders and key stakeholders, understanding business needs and delivering HR solutions to support strong relationship build and improved collaboration and strategic alignment.
• Facilitated change management processes during organisational restructuring efforts, ensuring smooth transitions for affected employees.
• Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
• Prepared and presented reports on status of projects and initiatives.
• Managing employee matters, providing HR advice, and ensuring compliance with policies and legislation - experienced in handling sensitive cases and resolving issues effectively and collaborating with Work Place Relations and Ethical and Inegrity.
• Assisted in recruiting, hiring and training of team members.
• Manage funding processes, implement FTE changes, and align workforce structures with business needs for smooth transitions.

• Responsible for facilitating remobilisation of employees and the case management of redeployees and unattached employees within DTP through course of refinement and/or other means.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to stakeholders, handled challenging situations with ease during case management.
• Identified issues, analysed information and provided solutions to problems through critical thinking and process understanding
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Update and development both with Redeployment and Unattachment and implementing new processes to policy to improve business operations
• Creation of template designs to assist in navigation of unattachment/redeployment Used coordination and planning skills to achieve results according to schedule.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Streamlined internal processes, fostering improved efficiency and productivity within the recruitment space.

• Managed end-to-end recruitment processes from job requisition approval to offer negotiation, ensuring timely placements in accordance with the People Delegations, relevant policies, legislation and best practice
• Closely collaborated with portfolio members to identify and quickly address problems.
• Planned, executed and controlled assigned requisitions, ensuring work performed complied with process requirements.
• Met with manager weekly to provide detailed portfolio updates.
• Developed strong relationships with hiring managers to better understand staffing needs and provide targeted recruitment support.
• Provided team with coaching and direction.
• Guided hiring managers through structured interview processes while providing valuable feedback on best practices.
• Coached junior talent acquisition specialists, contributing to their professional growth and enhanced team performance.
• Resolved escalated customer issues and boosted stakeholder relationships
• Oversaw high-volume recruitment operations within portfolio team
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Led talent acquisition initiatives for key positions, resulting in successful hires and reduced time-to-fill rates.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team-building activities to enhance working relationships.
• Identified issues, analysed information and provided solutions to problems.

• Coordination of Recruitment end to end practice to ensure the smooth and continuous process of acquisition whilst adhering to the DOT and VPS policy/practice and meeting the Teams business objectives including, but not limited to;
• Operated and maintained applicant tracking and candidate management systems.
• Verified applicant references and employment details.
• Coordinated incoming job requisitions and applications.
• High level of Hiring Manager engagement, maintaining effect relationships in working with hiring managers to gain an understanding of the role requirements and maintaining continuous communications and support throughout acquisition process.
• Assist on the conduction of National Police Checks through Fit2Work portal Assisting in provide timely advice and ensure practices comply with our departmental policies and VPS standards.
• Provide a high level of customer/client care to stakeholders throughout the acquisition process.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Ensuring that stakeholders expectations are managed to achieve the best outcome
• Collaborating with team to improve/enhance process and practises within the Recruitment space (Flow chart with Jade Keogh).
• Supporting partnering P&C business areas and sharing knowledge to improve business processes and functions (Secondment Form).
• Training, mentoring and knowledge sharing with Acquisition team/colleagues

• Responsible for liaising and coordinating multi-agency responses in relation to Transport Infringement court matters
• It involves thorough investigation and briefing for all proceeding court matters for various Infringement offences.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines
• Contributing to Divisional initiatives, deliverables and projects through administration support.
• Modifying processes and amending Brief templates to assist/simplify the manual briefing process.
• Managing a process manual and process map project, re-writing, streamlining processes and formatting draft documents into a common format using engaging and concise language.
• Prepare various briefs and record entries for – Elect for Court matters, Fines Victoria, Magastrate and Children's Court (CAYPINS)
• Liaise with external stakeholders including court registrars, Victorian Police, Vic Roads, Solicitors, Metro, Yarra Trams, V Line and all first point of contact for all representatives regarding Department of Transport court matters.
• Develop effective and efficient working relationships with all of Public Transport Regulatory Operations Teams such as; Administration, Client Services, Prosecution and Case review as well as the System Analysis team to assist with smooth operations of all matters referred to court.
• Providing Prosecutorial assistance and support to Prosecutions and Prosecutions Liaison as directed as well as liaising with clients and other agencies to reach favourable outcomes.
• Allocated Pre-Court Disclosure requests (PCD) and ensuring prosecutors attend stakeholders request for further information and the issuing of Witness Summons and fulfilling declaration once executed.
• Maintain accurate and up to date electronic and hard copy statistical data and records as well as fortnightly ensuring all the listed briefs are present for prosecution.

• Case Review Officer is responsible for reviewing matters, in this case Transport Infringement matters, on a case by case basis and forming evidence-based decisions in accordance with government legislation, polices, and guidelines
• During the duration of my acting duties, I was able to contribute to the working process by;
• Under standing the relevant processes and legislation surrounding Request for Review enquires with stakeholder and issuing requests for further information and/or evidence of medical documents via professional practitioners
• Providing electronic copies of review outcomes to client when requested as an alternative to mail.
• Generating ‘Warning' and/or ‘Offence Confirmed' letters via PERIN and finalise reviews as per request of the Case Review Officers

• CAYPINS stands for ‘Children and Young Persons Infringement Notice Systems'.The process involves Public Transport Infringements that have surpassed the initial departments legislative process and as the matter was unresolved and/or unpaid they are listed with the Children's Court for enforcement.
• Provide administration support on behalf of Public Transport Regulatory Operations, the Children and Young Persons Infringement Notice System (CAYPINS) process in the Children's Court of Victoria
• Generate Juvenile and CAYPINS run, and provide documents to the Children's Court for registering
• Process all CAYPINS court briefs and documentation within statutory timeframes
• Liaise with court registrars, solicitors and be the first point of contact for client legal enquiries Maintain accurate and up to date electronic and hard copy records/data for all actions delivered within the Prosecutions Liaison processes
• Coordinate witness statements and/or Witness Summons's for all scheduled and authorized court matters.
• Recall Reports of Non Compliance for Notices of Orders issued via CAYPINS court.

• As a Client Service Officer and Administrations Officer for Infringement and Case Review, I was required to interact with the Victorian Public and external stakeholders to provide up to date details and information's regarding Infringement matters and the Departments legislative process.
• Executed all company policies procedures and guidelines as they relate to work operation
• Conversed and corresponded with clients and external stakeholders e.g
• Youth Law, Justice Connect - provided professional assistance in relation to Infringement matter enquires in accordance with department legislation and policy
• All Banking Reconciliation of finances incl
• Processing of payments, Australia
• Post Uploads / Dailey
• Balance Reports / Banking cheques via Westpac/ Refunds
• Downloading Infringement PDF documents via Precision Mail web process
• Administrative work; maintains corporate database and completes analysis incl
• Filing and retrieving documents; documenting activities and responses/actions, updating data on electronic spreadsheets (Excel/Trim).

• Conduct all transactions regarding both Licensing and Registration requirements.
• Provide specialised and expert advice and assistance to clients and stakeholders
• Organising and actioned electronic license tests – computer tests for vehicles, boats, hazards etc Conducting ‘Defect' notice inspections on vehicles and confirming requirements outlined via Victoria Police
• Suspending/ lifting suspensions on licenses due to Court and/or Vic Police request/requirements
• Processing ‘Alcohol Interlock' conditions issued via Magistrates Court.