Danielle Captain
Madora Bay,WA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant in Nursing
Rockingham General Hospital
03.2024 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Assistant Store Manager
McDonald's
04.2021 - 04.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shift Supervisor
McDonalds
04.2018 - 03.2021
- Completed store opening and closing procedures, including setting up registers and checking products
- Completed correct cash procedures, including safe control and counting registers
- Responded to and resolved customer questions and concerns
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Kept cases and shelves clean and well stocked
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Assisted co-workers whenever possible
- Established and maintained a positive work environment and enthusiastic customer service
- Resolved guest complaints quickly and efficiently
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Cashier
McDonalds
10.2013 - 04.2018
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
- Trained new cashiers on procedures, customer service and sales techniques
- Greeted customers promptly
- Engaged customers warmly and provided immediate and dedicated assistance
- Kept work areas clean, neat and organized for maximum productivity
- Accepted both cash and credit card payments according to established company procedures
- Received frequent customer compliments for going above and beyond normal duties.
Education
Diploma - Nursing
South Metropolitan TAFE
Murdoch, WA06.2024
No Degree - Completed OnTrack
Murdoch University
Murdoch, WA07.2018
High School Diploma -
Court Grammar School
Cardup, WA08.2015
Skills
- Excellent communication skills
- Fast, friendly, accurate
- Highly dependable
- Excellent attention to detail
- Customer-focused
- Committed team player
- Decision-making
- Problem-solving
- Strong work ethic
- Staff Scheduling
- Incident Reports
- Staff Supervision
- Customer Experience
Certification
- Certificate 3 in Retail
- First Aid certificate
- Fire training
- RSA certificate
Timeline
Assistant in Nursing
Rockingham General Hospital
03.2024 - Current
Assistant Store Manager
McDonald's
04.2021 - 04.2024
Shift Supervisor
McDonalds
04.2018 - 03.2021
Cashier
McDonalds
10.2013 - 04.2018
Diploma - Nursing
South Metropolitan TAFE
No Degree - Completed OnTrack
Murdoch University
High School Diploma -
Court Grammar School
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