Danielle Castle
Fraser Rise,Australia
Summary
Project Management professional with over 5 years of experience in Superannuation Client and Regulatory Projects. I possess excellent written and verbal communication, organisational, and analytical capabilities. I have managed projects using both Waterfall and Agile methodology. My previous experience entails business analysis. I have been instrumental in streamlining the quarterly Standard Operating Services process. I am seeking a new Project Manager role in a multi-faceted, values driven Financial Services organisation.
Overview
17
17
years of professional experience
Work History
Project Manager
Mercer Australia
Melbourne, VIC
01.2017 - Current
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Actively sought out feedback from all stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed multiple projects with competing deadlines simultaneously for both client and regulatory change projects. Achieved a cost saving of 10% for Insurance Standard 28 Compliance change in 2023
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Built and established strong partnerships with teams, vendors and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership. This resulted in an uplift in the project management capabilities via creation of a training site using Proteus data.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Created team objectives, accountabilities and roles with specific goals outlined for each individual.
Technical Specialist/Administration Analyst
Mercer Australia
Melbourne, VIC
07.2011 - 12.2016
- Optimised the Service Operating Standard Auditing and Reporting Process, resulting in significant reduction of fieldwork time by PWC at the Mercer office.
- Enhanced the expertise of the administration team through technical guidance in benefit design, legislation, system operations and internal processes.
- Contributed insights to determine the impact of process/legislation changes on Funds within team.
Transitions and Defined Benefits Consultant
OnePath – a company of ANZ
Sydney, Australia
02.2009 - 06.2011
- Created and established efficient operating policies for the new Defined Benefits administration team in response to the Successor Fund transition.
- Oversaw the transfer of Successor Fund Transfers (SFT) for both Defined Benefit and Accumulation funds from Precision Administration Services to OnePath, ensuring a smooth transition.
- Successfully implemented a workflow item vetting system through classification, ensuring the distinction between unclean and clean tasks/processes.
Senior Superannuation Administrator
AMP
Sydney, Australia
07.2007 - 01.2009
- Collaborated effectively with Business Relationship Managers and Employers for efficient management of defined benefit funds.
- Handled member correspondence and addressed complaints promptly.
- Leveraged effective communication skills to facilitate dialogue between employers, Business Relationship Managers, and resolve fund administration inquiries.
Education
Bachelor of Science -
University of Sydney
Sydney, NSWMaster of Human Nutrition -
Deakin University
Melbourne, VICSkills
- Client and Regulatory Project Management
- Risk Management
- Coaching and Mentoring
- Client rapport
- Budgeting and forecasting
- Scope Management
- Stakeholder Communications
- Agile Methodology
- Project scope
- Business Analysis
- Service Standard Auditing
- Resource Management
References
Will be supplied upon request
Timeline
Project Manager
Mercer Australia
01.2017 - Current
Technical Specialist/Administration Analyst
Mercer Australia
07.2011 - 12.2016
Transitions and Defined Benefits Consultant
OnePath – a company of ANZ
02.2009 - 06.2011
Senior Superannuation Administrator
AMP
07.2007 - 01.2009
Bachelor of Science -
University of Sydney
Master of Human Nutrition -
Deakin University
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