DANIELLE CHAN SEE
Dakabin,QLD
Summary
I represent you, both inside and outside of the business where dedication to the team, reliability, loyalty, and meeting task deadlines are my strengths. With my experience in numerous roles held in the Hospitality sector, I am able to both bring so many valuable skills to new workplaces, and grow my skillset in doing so.
Overview
9
9
years of professional experience
Work History
Area Training Manager
Zarraffa’s Coffee
Lawnton, QLD
03.2022 - Current
- Travelling between Carseldine, Mango Hill and Lawnton stores training all staff in policies, processes and expectations of the Zarraffa’s brand.
- Organized internal workshops for management teams to improve their skills in leading and managing employees.
- Designed customized learning plans for individual team members based on their skill level and career goals.
- Facilitated new employee onboarding sessions to introduce new hires to the organization's culture, values and procedures.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Determined course objectives and found or wrote course materials to cover topics.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Analyzed data from a variety of sources to identify areas needing improvement or further development.
Supervisor
Zarraffa's Coffee
Mango Hill, QLD
01.2019 - 03.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Scheduled staff shifts according to business needs.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Barista
Zarraffa's Coffee
Mango Hill, QLD
06.2015 - 01.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Checked brewing equipment for proper functionality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
UQSPIA -
Secretary
01.2019
Queensland Certificate of Education -
Clontarf Beach State High
01-2017
Dual Degree – Bachelor of Arts/Bachelor of Education (Secondary) -
The University of QLD
Skills
- Effective Communication
- Time Management
- Multitasking
- Proactive Thinking
- Strong Work Ethic
- Flexible and Adaptable
- Positive Attitude
- Decision-Making
Languages
French
Professional
Accomplishments
- Zarraffa's Coffee Barista Champion - 1st Place Winner 2022
- Zarraffa's Coffee Barista Champion - 1st Place Winner 2023
References
References available upon request.
Timeline
Area Training Manager
Zarraffa’s Coffee
03.2022 - Current
Supervisor
Zarraffa's Coffee
01.2019 - 03.2022
Barista
Zarraffa's Coffee
06.2015 - 01.2019
UQSPIA -
Secretary
Queensland Certificate of Education -
Clontarf Beach State High
Dual Degree – Bachelor of Arts/Bachelor of Education (Secondary) -
The University of QLD
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