Danielle Charters

I am a dedicated, well presented and hard working professional who has excelled in my current role as a Customer Service Representative at Sydney Airport. My well-developed communication skills allow me to build a rapport with passengers, airlines and employees in order to identify their needs, while my outstanding interpersonal skills allow me to build strong working relationships with colleagues and management. Highly versatile with the ability to work productively in team and individual situations, adapting to variable workplace demands with ease. Demonstrating excellent logistical and planning skills, I am able to promote efficient collaboration among large and diverse groups of people, managing internal and external stakeholder relationships whilst providing excellent customer service at all times and leveraging my excellent communication and work prioritisation skills to meet multiple deadlines in a challenging work environment. Furthermore, I am computer literate and proficient in all Microsoft Office products including Word, Excel, Outlook and Salesforce. With a high level of accuracy and attention to detail. I thrive on working in a dynamic fast paced environment and will adapt to any role necessary and I am committed to providing first class customer relationship management in order to build and maintain a loyal client base. I am currently seeking a new position that will allow me to utilise my existing skills and experience while contributing to the growth and development of an organisation and enable further personal and professional development.