Danielle Clelland
Park Ridge,Australia
Summary
Driven by a commitment to excellence, I leveraged my expertise in security procedures and de-escalation techniques at ESB, significantly enhancing inmate safety and staff collaboration. As a Team Leader at Kingston Park Raceway, I boosted customer satisfaction through effective team management and conflict resolution, showcasing my leadership and reliability.
Overview
5
5
years of professional experience
Work History
Custdodial Correctional Officer
ESB
Queensland
09.2023 - Current
- Maintained a secure environment for staff and inmates by enforcing facility rules and regulations consistently.
- Collaborated effectively with multidisciplinary teams to address inmate needs, including medical professionals, counselors, and educators.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband materials.
- Ensured the accuracy of all documentation related to inmate populations, including incident reports and case files, upholding professional standards at all times.
Team Leader
Kingston Park Raceway
Queensland
06.2019 - 03.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Certificate IV - Personal Trainer / Fitness Instructor
Australian Institute Of Fitness
Queensland 01.2016
Certificate III - Hairdressing
Ashmore Tafe
Queensland 01.2009
Skills
- Inmate Supervision
- Patience and Tolerance
- Security Procedures
- Self-defense techniques
- De-Escalation Techniques
- Policy Enforcement
- Restraint Application
- Safety and security enforcement
- CCTV Monitoring
- First Aid Training
- Firearm operations trained
- Reliability
- Admin
Timeline
Custdodial Correctional Officer
ESB
09.2023 - Current
Team Leader
Kingston Park Raceway
06.2019 - 03.2023
Certificate IV - Personal Trainer / Fitness Instructor
Australian Institute Of Fitness
Certificate III - Hairdressing
Ashmore Tafe