Danielle Conley
Tanby,QLD
Summary
Patient-focused Care Assistant/Support Worker with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
35
35
years of professional experience
Work History
Bank Teller
Westpac Banking Corporation
Sydney, NSW
02.1989 - 07.1991
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Factory Assistant
Lamperts Of London
London, United Kingdom
08.1991 - 07.1992
- Assisted in inventory management, ensuring accurate counts and timely replenishment of materials for uninterrupted production flow.
- Completed tasks efficiently within tight deadlines, maintaining a consistent record of meeting or exceeding production targets.
- Maintained clean workspaces, promoting a healthy and organized environment for optimal productivity.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Senior Bank Teller
St George Bank
Sydney, NSW
02.1993 - 12.2000
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Assisted customers with loan applications and document preparation, facilitating a streamlined approval process for borrowers.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
AIN Cert 3
Hammond Care
Gosford, NSW
05.2001 - 02.2004
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Built rapport with patients and families, providing emotional support during difficult times.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
AIN Cert 3 Aged Care
Woy Woy Community Aged Care
Woy Woy, NSW
09.2004 - 07.2008
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Bus Driver
State Transit Authority
12.2008 - 09.2014
- Conveyed delays due to accidents or other traffic and transportation situations
- Assisted passengers with special needs and provided general information as requested
- Operated various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules
- Reported all accidents, incidents, or unusual occurrences to dispatch office immediately; submitted written reports on unusual occurrences as required
- Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions
- Identified operational and mechanical issues, and reported findings to garage technical crew
- Stayed abreast of bus route and road constructions
- Handled resistant or hostile passengers, enforcing bus conduct and safety guidelines
- Performed pre-trip and post-trip inspections of assigned vehicle.
Bus Driver/Gold Coast Tourist Shuttle Driver
Surfside Bus Company
01.2015 - 08.2018
- Maintained clean bus interior for passenger comfort and safety requirements
- Followed planned route each day, consistently meeting scheduled stops
- Kept to tight timetables by adjusting routes to account for traffic and
- DC 43 Golden Grove Blvd, Reedy Creek, Queensland 4227, 0452603774, dooleyoz@hotmail.com weather problems
- Minimized disruptions with continuous attention to behavior and positive management strategies
- Protected passengers at stops by monitoring traffic and weather conditions
- Transported students to and from school each day
- Inspected and maintained vehicles, completing basic repairs for non-critical issues
- Stayed in open communication with dispatch, quickly reporting accidents, delays and other issues
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Operated vehicles and equipment safely and maintained clean driving record.
School Bus Driver
Aquinas College
01.2019 - 03.2019
- Transported students to and from school each day
- Inspected and maintained vehicles, completing basic repairs for non-critical issues
- Protected passengers at stops by monitoring traffic and weather conditions
- Followed planned route each day, consistently meeting scheduled stops
- Maintained clean bus interior for passenger comfort and safety requirements
- Minimized disruptions with continuous attention to behavior and positive management strategies
- Stayed in open communication with dispatch, quickly reporting accidents, delays and other issues.
Bus Driver
Hillcrest Christian College
08.2020 - 04.2021
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Bus Driver
Wide Bay Transit
08.2021 - 01.2022
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Bus Driver
CDC
07.2022 - 10.2022
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Heavy Bus Driver
Emerald Coaches
11.2022 - 06.2023
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Adhered to all safety measures on and around mine site .
Coach Bus Driver
Premier Coaches
Rockhampton, QLD
08.2023 - 03.2024
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, comfortable coach environment.
- Reduced travel time by efficiently planning and navigating optimal routes for each trip.
- Ensured timely arrivals and departures by strictly adhering to schedules and promptly addressing any issues or delays.
- Improved safety standards by conducting thorough pre-trip inspections and identifying potential hazards before departure.
- Maintained excellent driving record with zero accidents or violations, demonstrating consistent commitment to safe transportation practices.
- Assisted passengers with special needs, ensuring their comfort and ease of access during boarding, travel, and disembarking the coach.
- Collaborated with dispatchers to effectively communicate updates on route changes, traffic conditions, or other pertinent information affecting trips.
- Managed emergency situations calmly and professionally, prioritizing passenger safety above all else.
- Kept accurate logs of hours driven, miles traveled, fuel consumption, and vehicle maintenance for regulatory compliance purposes.
- Performed minor maintenance tasks on buses when needed to minimize downtime between scheduled servicing appointments.
- Received numerous positive reviews from passengers, contributing to company reputation for excellent customer service and reliable transportation solutions.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
Education
Standard 11 - Above Ground Mining
CoalTrain
Yeppoon, QLD08.2022
Training NSW Cert 3 Transport/Logistics Driving and Customer Service - undefined
Tafe/Vocational Education Training
Sydney, NSWAssistant In Nursing Cert 3 - undefined
Tafe Hunter Institute
Wyong, NSWSkills
- Dementia Care
- Personal Hygiene Assistance
- Toileting support
- Feeding Assistance
- Compassionate Care
- Mobility Assistance
- Transfer Techniques
- Palliative Care
- Pressure area care
- Activity Planning
- Continence Care
- Nutrition management
- Respectful and Compassionate
- Elderly Care
- Multitasking and Organization
- Incident Reporting
- Verbal and written communication skills
- Records Management
- Daily living assistance
- Behavioral Management
- Documentation
- Housekeeping
- Care plan assessment
- Emotional Support
- Care Plan Management
- Strong Ethics
- Client Transportation
- End of life care
- ADL Assistance
- Behavior redirection
- Hoyer Lifting Equipment
- Meal Preparation
- Clear Communication
Certification
- Cert 3 AIN , NSW Tafe - 2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coach Bus Driver
Premier Coaches
08.2023 - 03.2024
Heavy Bus Driver
Emerald Coaches
11.2022 - 06.2023
Bus Driver
CDC
07.2022 - 10.2022
Bus Driver
Wide Bay Transit
08.2021 - 01.2022
Bus Driver
Hillcrest Christian College
08.2020 - 04.2021
School Bus Driver
Aquinas College
01.2019 - 03.2019
Bus Driver/Gold Coast Tourist Shuttle Driver
Surfside Bus Company
01.2015 - 08.2018
Bus Driver
State Transit Authority
12.2008 - 09.2014
AIN Cert 3 Aged Care
Woy Woy Community Aged Care
09.2004 - 07.2008
AIN Cert 3
Hammond Care
05.2001 - 02.2004
Senior Bank Teller
St George Bank
02.1993 - 12.2000
Factory Assistant
Lamperts Of London
08.1991 - 07.1992
Bank Teller
Westpac Banking Corporation
02.1989 - 07.1991
Standard 11 - Above Ground Mining
CoalTrain
Training NSW Cert 3 Transport/Logistics Driving and Customer Service - undefined
Tafe/Vocational Education Training
Assistant In Nursing Cert 3 - undefined
Tafe Hunter Institute
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