Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Cook

Girrawheen,WA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Office Manager

Shane Jacob Settlements
08.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling files.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic settlements.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Provision of required IT Support, and liaised with offsite technical team as required

Operations Manager / Software Assistance

Think And Grow Education
02.2016 - 08.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Contract Administrator /Administrative Assistant /Receptionist

Build 360
06.2013 - 02.2016
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Enhanced client relationships by providing exceptional support during the contract negotiation process.
  • Tracked contract milestones and updated stakeholders to facilitate project progress.
  • Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
  • Stored and filed contract documents in orderly, organized systems.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Contract Administration

Back To Basics
Online
09.2013

Public Relations And Organizational Communication

Tafe
Perth
11.2002

High School Diploma -

St Marys Anglican Girls' School
Scarborough, WA
11.2000

Skills

  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Scheduling and calendar management
  • Document Management
  • Staff Management
  • Documentation and control

Timeline

Office Manager

Shane Jacob Settlements
08.2022 - Current

Operations Manager / Software Assistance

Think And Grow Education
02.2016 - 08.2022

Contract Administrator /Administrative Assistant /Receptionist

Build 360
06.2013 - 02.2016

Contract Administration

Back To Basics

Public Relations And Organizational Communication

Tafe

High School Diploma -

St Marys Anglican Girls' School

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Danielle Cook