Danielle Della Grotta
Hamilton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I believe i would be a great asset to your team as I have worked in all different environments and have adapted to every workplace and challenge given to me.
Overview
4
4
years of professional experience
Work History
Retail Team Member
Ripcurl
08.2024 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
Hospitality Supervisor
Harry’s Schnitzel Joint
03.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow.
- Applied strong leadership talents and problem-solving skills to maintain.
- Mentored junior staff on proper customer service and hospitality policies.
- Listened to customer needs and desires to identify and recommend optimal products.
Pharmacy Cashier
Chemist Warehouse
03.2022 - 08.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Education
High School Diploma -
Newcastle High School
NewcastleSkills
- Food safety knowledge
- Customer Service
- Upselling strategies
- Product Recommendations
- Product Upselling
- Exchanges and refunds
Timeline
Retail Team Member
Ripcurl
08.2024 - Current
Pharmacy Cashier
Chemist Warehouse
03.2022 - 08.2023
Hospitality Supervisor
Harry’s Schnitzel Joint
03.2021 - Current
High School Diploma -
Newcastle High School
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