Danielle Derewlany
Bateau Bay,NSW
Summary
Accomplished Clinic Manager with a proven track record at Face Clinik, enhancing operational efficiency and patient care quality through expert clinical management and exceptional leadership. Skilled in data analysis and staff supervision, I boosted team performance and patient satisfaction. My approach fosters trust, loyalty, and a high-performing team environment.
Overview
17
17
years of professional experience
Work History
Clinic Manager
Face Clinik
09.2014 - 07.2021
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing regular training and professional development opportunities.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all inventory supplies and kept check on inventory levels.
Senior Hairdresser
Hair Establishment
04.2008 - 08.2014
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Initiated and engaged clients in conversations as part of personalized service.
Apprentice Hairdresser
Gallerie Hair Studio
11.2004 - 02.2008
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Education
Certificate III - Hairdressing
TAFE NSW
12.2006
Year 10 Certificate -
Cranebrook High School
Cranebrook, NSW2004
Skills
- Administrative Leadership
- Employee Training
- Clinical management
- Operations Management
- Scheduling appointments
- Patient Care Coordination
- Scheduling
- Records Management
- Decision-Making
- Critical Thinking
- Employee Performance Evaluations
- Schedule Management
- Staff Management
- Employee Work Scheduling
- Facility Oversight
- Patient Education
- Employee Recruitment and Hiring
- Staff Supervision
- Quality Control
- Organizational Goal Development
- Personnel Management
- Problem Identification
- Regulatory Requirements
- Data Analysis
- Drug Inventory Management
- Patient Safety
Timeline
Clinic Manager
Face Clinik
09.2014 - 07.2021
Senior Hairdresser
Hair Establishment
04.2008 - 08.2014
Apprentice Hairdresser
Gallerie Hair Studio
11.2004 - 02.2008
Certificate III - Hairdressing
TAFE NSW
Year 10 Certificate -
Cranebrook High School
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