Danielle Dimech
Mt Martha,Vic
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to handle high-volume customer needs while providing on-trend recommendations. Extensive experience in retail and design, with a focus on maximizing team success and driving revenue through effective collaboration. Committed to maintaining accurate records and schedules to enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Executive
Big Chair
Mornington, Victoria
01.2023 - 01.2025
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Business Owner
Flowergirls & Co
Mornington, Vic
2017 - 08.2022
- Conferred with customers to understand needs and finalize purchases.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Conducted market research to stock latest trending stock.
- Determined pricing for products or services based on costs and competition.
- Improved company's quality and productivity by streamlining systems and processes.
- Mentored and trained new staff on sales techniques and customer service procedures.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Interviewed, trained and supervised employees.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Floral Designer (owner/director)
The Coropate Florist
Melbourne , Vic
2000 - 2022
- Prepared and processed floral orders to customer specifications via phone or resulting from onsite consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and functions.
- Set up colorful and inspiring store displays and arrangements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks simultaniously
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Certificate IV Interior Decoration - Interior Design
Design School
Collingwood01.2016
Skills
- Special Events Planning
- Contract Negotiations and Administration
- Space planning
- New Materials Research
- Color scheme coordination
- Design Presentation
- Service-Oriented
- Accessories selection
- Client Advisory and Recommendations
- Verbal and written communication
- Concept Development
- Cost Control and Budgeting
- Sales Strategies
- Staff management
- New Business Development
Accomplishments
- Maintained a solid customer base for 20 plus years, some of our clients included The Langham Hotel, City of Melbourne, The Big Group, BHP, Credit Suisse, HSBC, Westpac, ANZ, Bank of Melbourne
- we consistently over the years were involved in major venue and function setups ranging from the melbourne cup carnival marquees, Fashion week Melbourne, High profile weddings, State events & numerous functions accross the state
- Created and designed the fit out of my business which was completed in a 3 week turn around.
- Appearing on Postcards with Lavinia Nixon in 2021 for the mothers day special.
Websites
Certification
- Certified Interior Decorator Design School -2016
My interests
I am an extremely creative and passionate person.
Any time I have a spare moment I will take full advantage of looking at whats on trend whether that's interior's, fashion, homewares or the housing industry.
I like to keep active, that could mean a coastal walk, gym or a bike ride in the hills at main ridge, l think its an important balance to life and of course I take my 2 year old Golden retriever with me.
Timeline
Sales Executive
Big Chair
01.2023 - 01.2025
Business Owner
Flowergirls & Co
2017 - 08.2022
Floral Designer (owner/director)
The Coropate Florist
2000 - 2022
Certificate IV Interior Decoration - Interior Design
Design School
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