Danielle Dithmer
Oakleigh South
Summary
Accomplished and caring Care Advisor with 8+ years of experience working with both the disability and aged care fields. Adept in client needs assessment and problem-solving, significantly improved care coordination through innovative community resource referrals. Demonstrated exceptional time management and interpersonal skills, fostering multidisciplinary collaboration for enhanced client outcomes. Proven track record in prioritizing client care, with a focus on achieving tangible improvements in service delivery.
Overview
16
16
years of professional experience
Work History
Care Advisor
Blue Cross
07.2023 - Current
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust to changing care needs. This included conducting home visits to assess clients' home environment and provide support.
- Served as a liaison between healthcare providers, community organizations and clients to facilitate coordinated care delivery.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Contributed to determination of type and duration of services necessary to meet client needs, consulting families to continually tailor care services to needs of clients.
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
Support Worker
Mable
02.2023 - 07.2023
- Supporting clients' social needs by engaging with them in meaningful conversations.
- Assisting clients with cleaning and maintaining their house. Assisting with shopping.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Eiken Examiner
Eiken Japan
11.2009 - 02.2022
- Administered verbal tests to students.
- Communicated effectively with colleagues and candidates in a fair and timely manner.
- Observed the need for confidentiality, and completed tasks accurately and punctually.
Assistant English Teacher
Tokorozawa Education Centre
10.2009 - 10.2013
- Created exciting lessons on course material to educate and engage students in classroom.
- Worked with students individually to address areas of concern.
- Utilized technology resources to develop immersive, informative lessons.
- Taught English classes to students of various levels.
English Instructor
IEC
07.2009 - 10.2009
- Teaching conversational English to students of varying levels of abilities
- Focusing on the student's strengths and weaknesses and developing ways to further improve their studies.
- Educated students about foreign cultures through immersive activities.
Adult Case Manager
Department Of Health And Human Services
06.2008 - 07.2009
- Utilizing and practicing Case Management practices and techniques to provide a high level of assistance to adults and children with disabilities
- Communicating effectively and consistently with other service providers to ensure the best possible outcome
- Working as part of a team environment, that promotes self directed learning and growth.
Education
Bachelor Of Applied Science - Intellectual Disability Studies
RMIT University
Bundoora, VIC01.2003
Skills
- Community Resource Referral
- Problem Solving
- Time Management
- Client Needs Assessment
Timeline
Care Advisor
Blue Cross
07.2023 - Current
Support Worker
Mable
02.2023 - 07.2023
Eiken Examiner
Eiken Japan
11.2009 - 02.2022
Assistant English Teacher
Tokorozawa Education Centre
10.2009 - 10.2013
English Instructor
IEC
07.2009 - 10.2009
Adult Case Manager
Department Of Health And Human Services
06.2008 - 07.2009
Bachelor Of Applied Science - Intellectual Disability Studies
RMIT University
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