Summary
Overview
Work History
Skills
Certification
References
Hobbies and Interests
Training
Timeline
Generic

Danielle Duncan

Barongarook,VIC

Summary

I am an honest self motivated person with the ability to negotiate, enable and influence others to reach best outcomes. I can analyse a situation, investigate and conduct risk assessments, build rapport and de-escalate conflict in a dynamic environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Inspector

RSPCA Victoria
01.2007 - Current
  • Investigate alleged reports of animal cruelty or neglect and gather evidence for each case
  • Work with to educate and advise pet owners and carers of animals of their legal responsibilities and seek to improve conditions for the welfare of animal(s), and to prevent or alleviate suffering
  • Assess risk both prior to and during site inspections
  • Manage a large geographical area; working mostly autonomously - managing time, planning and organising workload to meet deadlines as well as facilitate and deal with urgent situations to ensure best outcome
  • Enforcement of ‘The Prevention of Cruelty to Animals Act 1986’; identify if an offence has occurred or is likely to occur under the act
  • Conduct inspections and assessment of the animal/s and their environment and proceed accordingly to prevent any or further suffering
  • Rescue and/or collect small and large animals in immediate or potential risk, transport and find suitable accommodation them
  • Where a breach of legislation has become apparent during investigation; provide verbal advice along with any other advice such as; written advisory and warning letters and make application to court for search/seizure warrants to obtain further evidence
  • Compile prosecution briefs for submission in accordance with legislation and organisational policy and procedures which lead to successful prosecutions in the Magistrate and County Courts in 100% of cases
  • Formulate thorough investigatory plans
  • Promote good practice and compassion
  • Liaise with internal and external agencies such as VicPol, DEECA Ag & Wildlife, Municipal Council Officers, Department of Human Services and other animal welfare establishments
  • Positively mentor new staff
  • Train existing staff in horse husbandry and handling
  • Prepare and deliver RSPCA Horse Education Seminars
  • Develop and maintain effective working relationships with both internal and external stakeholders and promote the work of the organisation.

Investigations Officer

Golden Plains Shire Council
01.2015 - 05.2015
  • Special Investigations in relation to alleged breaches of The Health and Wellbeing Act, The Environmental Protection Act, The Planning and Environment Act, The Litter Act, Road Safety Act, Summary Offences Act, Infringement Act, The Impounding of Livestock Act, Domestic (Feral & Nuisance) Animals Act
  • Advisor to Council’s Animal Control, Litter, Local Laws, Environmental Health, Planning and Environmental Officers of breaches of legislation and the enforcement of offences as per the relevant acts
  • Educate and provide advice to property owners and residents of Golden Plains Shire Council whilst maintaining excellent customer service
  • Formulate investigatory plans and assess risk both prior to and during site inspections
  • Establish and implemented an operating system for the Investigations Officer that would enable all of Council’s Electronic Records to be properly documented and linked
  • Court attendance and prosecution
  • Work unsupervised, manage time, plan and organise workload to meet deadlines and deal with urgent situations
  • Special assistance to internal Council staff in relation to the assessment of large scale animal business establishments such as poultry farms and piggeries in relation to the application of planning permits
  • Conduct site inspections pursuant to possible breaches of legislation
  • Preserve Community Safety
  • Liaise with internal and external agencies such as VicPol, DEECA Ag & Wildlife, Parks Victoria, Municipal Council Officers, Department of Human Services, Water Catchment Officers and other agencies as necessary.

Acting Senior Legislative Services Officer

Wyndham City Council
  • Ability to fulfill the responsibilities and meet the requirements of the Senior Officer’s role during leave
  • Assessment of Infringement pleas and prosecutions
  • Ability to effectively communicate and make decisions at that level and supervise, support and organize others to ensure the team is operating within their expectations.

Legislative Services Officer

Wyndham City Council
01.1999 - 01.2006
  • Enforcement of Animal Control, Traffic, Local Laws, Litter within the City of Wyndham
  • Educate and provide advice to property owners and residents of Wyndham City Council
  • Animal Handling in accordance with correct handling techniques and workplace practices
  • Court attendance and prosecution
  • Work unsupervised, manage time, plan and organise workload to meet deadlines and deal with urgent situations
  • Investigation and enforcement in relation to breaches of legislation relating to relevant acts such as; Domestic Animals Act, Summary Offences Act, Prevention of Cruelty to Animals Act, Road Safety Act, Environmental Protection Act, Impounding of Livestock Act, Infringement Act
  • Assessment of animal business establishments, properties and residences in relation to the application of permits
  • Conduct site inspections pursuant to possible breaches of legislation
  • Preserving Community Safety
  • Implementation and participation in the Responsible Pet Ownership and Traffic Program
  • Operate Municipal Pound releasing & registering animals as well as cleaning and feeding & identifying communicative diseases and/or zoonotic diseases
  • Develop and maintain effective working relationships with both internal and external stakeholders and promote the work of the municipal council.

Customer Service/Administration Officer

Wyndham City Council
01.1995 - 01.1999
  • Provide frontline customer service for the Building, Town Planning, Legislative Services & Environmental Health Departments
  • Provide information to Wyndham City Council’s customers (general and technical)
  • Facilitating the problem solving process in a professional manner
  • Solving customers concerns and queries at first point of contact in as many cases as possible
  • Clerical duties; word processing, entering permit applications into the system, answering telephone enquiries, filing and office management.

Skills

  • Conflict resolution in a dynamic environment
  • Ability to quickly build rapport and community relations
  • Risk assessments prior to and during site inspections
  • Mentoring and training staff
  • Investigation leadership and management
  • Managing a large workload and geographical area
  • Emergency response coordination
  • Report preparation
  • Compilation of briefs of evidence and court appearances
  • Evidence collection and storage

Certification

  • Current Victorian Drivers Licence
  • Current Victorian Cat A, B & C Shooters Licence
  • Current CTF Responsible Service of Alcohol Certificate
  • Current Mental Health First Aid Accreditation with Mental Health First Aid Australia
  • Current Healthguard First Aid Certificate
  • Certificates in Equine Nutrition, Anatomy and Physiology and Muscle Therapy - ACATT
  • Certificate IV Animal Control and Regulation Swinburne University
  • Certificate III Environmental Health and Regulation Victoria University
  • Pro-Com Consulting Baton Training Front Line Adaptive Communication

References

  • Belinda Dent, Team Leader South West – RSPCA Victoria, 0429807343
  • Hugh Robinson, Project Officer - V-Line Investigator 0412833437
  • Lisa Weston, Former Senior Inspector, RSPCA Victoria, 0422616413
  • Trevor Forward, Retired (former Team Leader - Building & Litter Services), Wyndham City Council, 0400649882

Hobbies and Interests

  • Caring for and the welfare of all critters.
  • Equine training, tactile therapies and nutrition.
  • Beach Volleyball and Taekwondo.
  • Member of local Dance, Football and Cricket Clubs.

Training

  • Responsible Service of Alcohol (SITHFAB021) - CFT - 2023
  • Front Line Adaptive Communication and Baton Training - ProCom Consculting - 2023
  • First Aid - Healthguard - 2023
  • Mental Health First Aid - Mental Health First Aid Australia - 2022
  • Occupational Violence and Aggression Training - MOAT Mental Health Services 2022
  • Murcotts Driving Excellence Pty Ltd Level 1 Defensive Driving Program Four Wheel Drive Program RSPCA - 2022
  • College of Animal Tactile Therapy, 2014 - Certificate in Equine Nutrition and Anatomy and Physiology Study of Equine Anatomy, Health, Nutrition, Business Studies Horse Muscle Care Certificate in Equine Muscle Therapy with Kath and Steve ROCHFORD Levels 1, 2, 3, 4 - Practitioner Level - 2014
  • Certificate IV in Animal Control & Regulation - Swinburne University of Technology RSPCA – BURWOOD - 2008
  • Totally Proactive Peace Training Client Interaction and Conflict Management Workshop Wyndham City Council - Kevin Collister - 2006
  • Certificate III in Environmental Health & Regulation Victoria University of Technology WERRIBEE CAMPUS - 2005
  • Dog Sure- Animal Management Officer Regional Training DPI – Mickelham – Basil Theofanides - 2002
  • DNRE Snake Handlers Course – Refresher Wyndham City Council – Simon Watharow -2002


Timeline

Investigations Officer

Golden Plains Shire Council
01.2015 - 05.2015

Inspector

RSPCA Victoria
01.2007 - Current

Legislative Services Officer

Wyndham City Council
01.1999 - 01.2006

Customer Service/Administration Officer

Wyndham City Council
01.1995 - 01.1999

Acting Senior Legislative Services Officer

Wyndham City Council

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Danielle Duncan