Danielle Espie
Drouin,VIC
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Drouin Gourmet Cafe. Proven ability to enhance customer engagement and train staff effectively. Skilled in food preparation and safety compliance, consistently achieving high satisfaction levels while maintaining a calm demeanor under pressure.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Park avenue laundry
Assistant
Warragul , VIC
12.2021 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Aldi
Assistant
Warragul , VIC
06.2020 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server Assistant/Sous Chef
Drouin gourmet cafe
Drouin , VIC
01.2019 - 04.2021
- Assisted servers by delivering food and beverages to tables efficiently.
- Maintained cleanliness of dining area by clearing and resetting tables promptly.
- Supported kitchen staff by restocking supplies and organizing workspaces daily.
- Engaged with customers to provide menu information and address inquiries politely.
- Collaborated with team members to ensure smooth service during busy shifts.
- Helped train new staff on proper service techniques and cafe policies effectively.
- Assisted in maintaining inventory by checking stock levels and reporting shortages regularly.
- Collaborated with team members to achieve daily goals within specified time frame.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Resolved customer complaints swiftly and professionally when needed.
Apprentice Chef
3 Brothers and a Oven
Warragul , Vic
01.2017 - 01.2018
- Worked as an apprentice chef at 3 Brothers and a Oven - Full time work
- Prepared ingredients for daily menu items under chef supervision.
- Assisted in cooking and plating dishes to maintain presentation standards.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Learned and followed food safety regulations to ensure safe food handling.
- Collaborated with team members to streamline kitchen operations during busy hours.
- Prepared, cooked and served meals according to recipes and menus.
- Participated in training new staff on kitchen procedures and safety protocols.
- Worked with head chef to master cutting and preparation techniques.
- Followed safety protocols when operating kitchen machinery such as blenders and mixers.
- Carried out basic knife skills including dicing, slicing and chopping vegetables.
- Took direction from head chef on menu items and preparation techniques.
- Used commercial baking and cooking equipment.
- Handled presentation standards and portion control requirements.
- Operated kitchen equipment such as mixers, blenders, slicers, ovens, grills and fryers.
Nursery Worker
Dreamtime Nursery
10.2017 - 12.2017
- Potting plants and replanting
- Cultivated a variety of plants in accordance with seasonal requirements.
- Maintained cleanliness and organization of nursery facilities and equipment.
- Operated tools for planting, pruning, and maintaining nursery stock.
- Implemented proper watering and fertilization schedules for diverse plants.
- Organized the nursery area according to product type for easy customer access.
- Planted seeds and bulbs in designated areas of the nursery.
- Loaded and unloaded delivery trucks with new inventory items.
- Handled plants and shrubs with care to avoid damage.
- Mixed soils and other ingredients together according to specific recipes for different types of plants.
Casual Employee
Jakks Pizza Shakk
01.2016 - 01.2017
- Worked as a casual employee
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Casual Employee
Fin and Feather Fish and Chip Shop
01.2015 - 01.2017
- Worked as a casual employee
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Restaurant Worker
TAFE
Drouin , Vic
01.2016 - 12.2016
- Worked every second week in the TAFE restaurant
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
Finishing TAFE Commercial Cookery Cert 2 -
William Angliss
01.2017 - 01.2018
Drouin Secondary College -
Drouin Secondary College
Skills
- Customer engagement
- Team collaboration
- Customer service
- Time management
- Task prioritization
- Staff training
- Calm under pressure
- Leadership
- Food preparation
- Safety compliance
Hobbies and Interests
- Working independently and in group
- Gardening
- Animals
- Family
Personal Information
Date of Birth: 27/08/2001
Timeline
Park avenue laundry
Assistant
12.2021 - 03.2022
Aldi
Assistant
06.2020 - 12.2021
Server Assistant/Sous Chef
Drouin gourmet cafe
01.2019 - 04.2021
Nursery Worker
Dreamtime Nursery
10.2017 - 12.2017
Apprentice Chef
3 Brothers and a Oven
01.2017 - 01.2018
Finishing TAFE Commercial Cookery Cert 2 -
William Angliss
01.2017 - 01.2018
Casual Employee
Jakks Pizza Shakk
01.2016 - 01.2017
Restaurant Worker
TAFE
01.2016 - 12.2016
Casual Employee
Fin and Feather Fish and Chip Shop
01.2015 - 01.2017
Drouin Secondary College -
Drouin Secondary College