DANIELLE EVANS

Operations & Process Improvement

• Directed all daily business operations, ensuring process efficiency, service quality, and seamless project execution.
• Developed and implemented an automated end-to-end workflow, streamlining client inquiries to service delivery and boosting operational efficiency by 20%.
• Scaled workflow systems to integrate inventory management, order processing, and shipping logistics, creating a unified end-to-end operational process.
• Improved document organization and retrieval efficiency through thorough file maintenance and systematic archiving of outdated records.

Project & Client Management

• Managed multiple concurrent design and business projects from concept to completion, ensuring on-time delivery, budget adherence, and exceptional results.
• Cultivated exceptional client satisfaction and retention, transitioning the business to an exclusive, referral-based model for over four years.
• Achieved and maintained a 5-star rating across 5,000+ client reviews over 10 years, recognized for outstanding service (2019 Bride Choice Awards Winner).
• Developed and sustained strong client relationships through transparent communication and consistent, high-quality work.
• Delivered excellent customer service by providing prompt responses to inquiries, resolving concerns effectively, and building lasting rapport.

Financial & Business Management

• Oversaw all financial operations, including budgeting, forecasting, invoicing, expense tracking, and tax preparation to maximize profitability.
• Increased customer satisfaction by ensuring timely and accurate invoicing, record-keeping, and financial communication.
• Designed and executed email marketing campaigns to communicate promotional offers and product updates.

Creative Strategy & Team Leadership

• Developed creative concepts for diverse projects, translating client requirements into innovative visual designs that resonated with target audiences.
• Designed comprehensive style guides and brand guidelines to ensure consistency across all visual assets and brand identities.
• Fostered a culture of innovation, inspiring teams to push creative boundaries in design and technology integration.
• Promoted a positive work environment and professional colleague relationships through effective communication and team-building.

Administration & Compliance

• Ensured accurate, vital record-keeping through diligent data entry and database management.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Core Competencies

• Applied strong analytical and problem-solving skills to develop effective solutions for complex challenges.
• Demonstrated success in managing tight deadlines and performing effectively in fast-paced environments.
• Adapted quickly to new technologies and software applications, ensuring rapid integration into workflows.

• Managed worker's compensation claims effectively, reducing costs associated with workplace injuries.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Provided new-employee health and safety orientations and developed materials for presentations.
• Facilitated effective transitions between different stages of rehabilitation by coordinating services with external agencies and discharge planning teams.
• Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
• Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
• Enhanced communication between team members by developing effective project documentation and reporting systems.
• Improved project efficiency by streamlining administrative processes and implementing time-saving strategies.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Evaluated effectiveness of current policies through data analysis, refining procedures as needed to improve outcomes.
• Collaborated with cross-functional teams to develop comprehensive health programs for the community.
• Facilitated communication between medical staff members, enabling greater collaboration in patient care decisions.

• Injury Management & Incident Classification
• Managed workers' compensation administrative processes, including return-to-work coordination
• Performed in-air incident classification and reporting under Civil Aviation Safety Authority (CASA) and company safety management frameworks
• Categorisation of event severity, contributing factors, and corrective action requirements
• Distributed safety alerts and critical communications across operational teams, ensuring timely and accurate dissemination of incident information and safety updates
• Administered document control and archiving systems to maintain data integrity, version control
• Delivered responsive and professional stakeholder support via phone and email, managing enquiries, escalations, and information requests with discretion and efficiency
• Managed worker's compensation claims process, expediting cases and minimising costs associated with work-related injuries.
• Assisted in the development of safety policies and procedures to minimize risk in daily operations.
• Conducted regular audits of aviation documentation to maintain accurate records and ensure regulatory compliance.
• Streamlined aviation administration processes by implementing efficient organizational systems and procedures.

• Streamlined incident reporting process, leading to faster resolutions and improved communication between departments.
• Facilitated monthly Safety Committee meetings to ensure continued consultation with the project workforce, drafted actions and meeting minutes and provided comprehensive report to management with feedback.
• Streamlined documentation processes for accident reporting, resulting in more efficient data collection and analysis.
• Assisted HR in onboarding new hires by providing essential safety training and guidance, ensuring their smooth integration into the workplace environment.
• Supported incident investigations, determining root causes and recommending preventative measures to avoid future occurrences.
• Collaborated with management to develop policies and procedures that fostered a safe working environment.
• Communicated safety performance and progress to management and employees to provide up to date information.
• Increased employee safety awareness through engaging presentations and workshops on various health topics.
• Monitored workplace activities to determine compliance with safety regulations and standards.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

• Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
• Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
• Streamlined internal processes by collaborating with cross-functional departments such as marketing, finance, and operations teams.
• Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
• Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
• Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
• Assisted management in evaluating employee performance through monitoring calls and providing constructive feedback as needed.
• Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
• Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
• Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
• Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
• Troubleshot sales and service operations to increase profitability and bring positive organizational change.