Danielle Falzon
Mckenney Street South Mackay,QLD
Summary
I believe I am an experienced business owner with extended knowledge of administration, customer service and facility oversight skills with more than 13 years of experience. I am highly effective and comfortable working with people at all levels within an organization.
I am dedicated and approachable with extensive experience in managing administrative and sales operations and personnel. I have experience in hands on training, educating, motivating and supporting staff members of all ages, developing strong leadership and problem-solving skills to streamline operations to promote efficiency within the workplace.
I see myself as an organized and dependable staff member who is successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Owner/Director
Self Employed - 4Way Kitchen Pty Ltd
04.2019 - 12.2023
- Managed monthly and daily financial aspects of the business
- Mentored staff members on best practices to increase performance levels in a fast working paced work environment.
- Hired, trained and managed a high-performing team of employees who strived to achieve our company goals and high customer service standards.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls.
- Scheduled and managed employee rosters.
Owner/Director
Self Employed - SDF Electrical Services Pty Ltd
12.2010 - 06.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Business Manager
Deguara Bros & Sons Pty Ltd
01.2018 - 03.2020
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Manager
M & H Deguara Pty Ltd
01.2013 - 12.2017
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize sales and profits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - Graduated Year 12
St Patricks College
Mackay, QLDCertificate IV - Hospitality
Sero Institute
Brisbane, QLD06.2021
Skills
- Budget Administration
- Business Management
- Administrative Oversight
- Client Service
- Customer Relations
- Staff Management
- Team Oversight
- Human Resources
- Sales Leadership
- Operations Management
- Verbal and Written Communication
- Project Management
- Project Estimating
- Staff Hiring
Timeline
Owner/Director
Self Employed - 4Way Kitchen Pty Ltd
04.2019 - 12.2023
Business Manager
Deguara Bros & Sons Pty Ltd
01.2018 - 03.2020
Business Manager
M & H Deguara Pty Ltd
01.2013 - 12.2017
Owner/Director
Self Employed - SDF Electrical Services Pty Ltd
12.2010 - 06.2021
No Degree - Graduated Year 12
St Patricks College
Certificate IV - Hospitality
Sero Institute
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