Danielle Ferguson
Summary
Forward-thinking Operations Administrator focused on streamlining operations and developing process improvement strategies to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Reliable business professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
12
12
years of professional experience
Work History
Operations Administrator
Marlu Group
09.2023 - Current
- Development of departmental policies and procedures ensuring consistency across the organization.
- Streamlined operations by developing and implementing efficient processes and procedures.
- Optimised recruitment efforts such as job postings creation, interviews scheduling, documentation and onboarding tasks.
- Maintained compliance with all applicable laws and regulations, reducing the risk of fines or penalties for the company.
- Coordinated logistics activities including transportation arrangements, operator compliance and equipment maintenance
-
Logistics Coordinator
Stevenson Logistics
07.2021 - 09.2022
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Analyzed customer requirements and provided customized logistics solutions.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Improved order accuracy through meticulous data entry and verification processes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Tracked orders and notified customers of status or potential delays.
Transport Allocator and Administration
GJ Freight
07.2020 - 05.2021
- Supported the implementation of new software systems to improve allocation accuracy and efficiency.
- Ensured timely deliveries of new products by coordinating with logistics teams and suppliers effectively.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated closely with other departments to facilitate smooth delivery operations.
Property Inspector/Report Manager
Self Employed Services
01.2017 - 01.2020
- Conducted comprehensive property inspections for various residential properties.
- Identified potential safety hazards and maintenance required, recommending appropriate corrective actions.
- Developed customized inspection checklists for individual property types to ensure consistency in assessments.
- Conducted follow-up inspections upon completion of recommended repairs or improvements,.
- Improved property inspection efficiency by streamlining processes and utilizing advanced technology.
Data Entry / Internal Sales
Bluescope Lysaght
01.2015 - 06.2016
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Developed strong attention to detail skills through the constant review of entered information, ensuring high-quality results.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
Sales Service Officer
Boral Concrete
05.2014 - 03.2016
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Ensured accurate forecasting of resource requirements by closely monitoring project progress, size of pour, turnaround time of trucks and scheduled deliveries efficiently.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Supported business growth development through researching, recording and devising new marketing strategies and product changes.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Coordinated product deliveries to pour site in a timely manner.
Transport Fleet Scheduler
BGC Cement
11.2011 - 07.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw and verified adherence to government regulations by maintaining accurate records of driver fatigue management logs
- Performed administrative duties such as payroll,, client liaison and general adhoc duties.
- Maintained accurate driver information for delivery scheduling.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
Carey Baptist College
2009
Skills
- Typing 65 WPM
- Excellent customer service
- Time management
- Communication skills
- Problem solving
- Process Implementation
- Organizational Skills
- Microsoft Office Proficiency
- Adaptability
- Training and Development
- Attention to Detail
- Multitasking
- Budget Management
- Process Improvement
- Time Management
- Critical Thinking
- Customer Relationship Development
- Administrative Management
- Organizational Structuring
- Recruitment
Accomplishments
- Property Management Registration
- REIWA Training Organization
- Negotiation for Sales People - AIM WA
- Effective Conflict Resolution - AIM WA
- Fatigue Management in the Workplace - AVELING Training
- Responsible Service of Alcohol - AVELING Training
Timeline
Operations Administrator
Marlu Group
09.2023 - Current
Logistics Coordinator
Stevenson Logistics
07.2021 - 09.2022
Transport Allocator and Administration
GJ Freight
07.2020 - 05.2021
Property Inspector/Report Manager
Self Employed Services
01.2017 - 01.2020
Data Entry / Internal Sales
Bluescope Lysaght
01.2015 - 06.2016
Sales Service Officer
Boral Concrete
05.2014 - 03.2016
Transport Fleet Scheduler
BGC Cement
11.2011 - 07.2013
Carey Baptist College
Similar Profiles
Ahtasham TariqAhtasham Tariq
Security Site Supervisor at Marlu Resources GroupSecurity Site Supervisor at Marlu Resources Group
Lee-Roy SeversLee-Roy Severs
Security Officer at Marlu Resources Group PTY LTDSecurity Officer at Marlu Resources Group PTY LTD
Stephanie PeezStephanie Peez
Security Officer at Marlu Resources GroupSecurity Officer at Marlu Resources Group
Meghna RaoMeghna Rao
Operations Administrator at Tenth ChurchOperations Administrator at Tenth Church
Ami KoudayaAmi Koudaya
Operations Administrator at Homeward BoundOperations Administrator at Homeward Bound