Danielle Fisk
Orange,NSW
Summary
Self-directed, team-driven, and confident professional with a diverse skill set in administration, business, and customer service. Boasting nearly 5 years of experience in the NSW government sector, I offer a strong understanding of accounting and auditing principles. Proficient in payroll management, general ledger postings, invoicing, taxation matters, and regulatory compliance guidelines.
Overview
5
5
years of professional experience
Work History
Land Administration Processing Officer
Department of Regional NSW – Local Land Services
02.2024 - Current
- Maintain records relating to owners and occupiers of primarily rateable land in New South Wales using the relevant systems and complying with statutory record keeping requirements.
- Provide rate search certificates and initiate animal health certificates to conveyancers and agents on behalf of Local Land Services (LLS) in accordance with relevant legislation and established policies and procedures.
- Ensure assigned tasks and transactions are processed within agreed service times and to the expected standard or escalate any processing issues including problems or backlogs impacting on delivery of services.
- Ensure accurate records management of both physical and electronic records and filed in compliance with our privacy and confidentiality act.
- Verified technical specifications and information details before processing paperwork.
Payroll Officer
Department of Planning and Environment
10.2022 - 01.2024
- Provided within the Cluster and NSW public sector all payroll services according to the relevant awards, agreements and legislative requirements.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Provide customer service to clients including logging of calls into issue and request tracking system, actioning requests and responding to enquiries to ensure the provision of accurate information, and the timely and effective resolution of issues and requests for support.
Service Centre Analyst - Service Desk Finance
Department of Planning and Environment
05.2021 - 10.2022
- Responded to enquiries to the Service Centre in an accurate, timely and efficient manner using available resources with a high standard of customer service.
- Answer, assess, diagnose, and prioritise logged incidents reported to the Service Centre to achieve agreed outcomes and ensure that personal and team standards are met.
- Escalate and assign service requests to the responsible processing team ensuring consistency through reliance on standard support materials.
- Deal with difficult customers and complaints sensitively, professionally, courteously, and responsively.
Finance / Funds Processing Officer
Department of Planning and Environment
09.2020 - 10.2022
- Processed both manual and digital transactions in line with established policies.
- Verified technical specifications and information details before processing paperwork.
- Calculated premiums and allocated payments to clear outstanding funds and collect fees, penalties and interest due.
- Produced variety of statements to distribute via email or mail to external clients.
- Responsible for administering all bank accounts and merchant facilities, Preparing cashflow forecasts, providing remittance after each pay run to paid vendors.
Assistant Office Manager
Department of Infrastructure, Planning and Logistics
01.2020 - 09.2020
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Skills
- Analytical problem solving
- Investigative skills to resolve logged incidents/enquiries
- Accuracy and Precision
- Deadline Management
- Ability to multitask
- Reliable
- Problem Solving
- Data Entry
Timeline
Land Administration Processing Officer
Department of Regional NSW – Local Land Services
02.2024 - Current
Payroll Officer
Department of Planning and Environment
10.2022 - 01.2024
Service Centre Analyst - Service Desk Finance
Department of Planning and Environment
05.2021 - 10.2022
Finance / Funds Processing Officer
Department of Planning and Environment
09.2020 - 10.2022
Assistant Office Manager
Department of Infrastructure, Planning and Logistics
01.2020 - 09.2020
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