Danielle Gallienne-Smith
Melbourne,VIC
Summary
An engaging and dynamic Food & Beverage professional with extensive experience in Melbourne's hospitality scene. I specialize in driving financial results and elevating the customer experience.
Overview
27
27
years of professional experience
Work History
Venue Manager
NOMAD
01.2022 - 05.2024
Business Development Manager
LONSDALE INSTITUTE - Hospitality Training
06.2021 - 01.2022
Section Waiter / Retail - Covid Role
BELLOTA WINE BAR / PRINCE WINE STORE
11.2019 - 06.2021
Assistant Restaurant Manager / Events and Reservations Manager
EZARD
12.2014 - 11.2024
Section Waiter / Sommelier
EZARD
08.2011 - 05.2013
Section Waiter / Sommelier / Reservations
PRESS CLUB
11.2010 - 08.2011
Head Waiter / Opening Team
CUTLER AND CO
01.2010 - 11.2010
Head Waiter / Staff Trainer / Opening Team
ROCKPOOL BAR & GRILL
10.2007 - 12.2009
Section Waiter / Bar Attendant
MELBOURNE WINE ROOM
07.2005 - 08.2007
Assistant Venue Manager / Functions Manager
BEAUMARIS PAVILLION
04.2002 - 03.2004
Restaurant Manager / Opening Team
VUE DE MONDE
02.2001 - 01.2002
35th Floor Supervisor / Section Waiter
HOTEL SOFITEL - Cafe La & Le Restaurant
03.1998 - 03.2001
Education
Skills
- Leading venue management teams
- Staff recruitment, induction, appraisals development
- Planning and executing training initiatives
- Policy and procedure development and implementation
- Financial oversight, reconciliations and banking
- Management of maintenance and supplier contracts
- Reporting on covers and sales budgets
- Management of labour costs, in line with Fair Work guidelines
- Hands on management and oversight of high volume services
- Proactive approach to enhancing the guest experience, whilst increasing sales
- Competency across Microsoft Office and Google suites
- Competency across multiple reservations and POS systems
- Driving reservations to maximise covers
- Managing feedback
- Function and events organisation
- Formulating business development initiatives
Volunteer Experience
- 2022 BLOODY GOOD DINNER Charity dinner and Restaurant Events
- 2022 - 23 STARLIGHT FOUNDATION Restaurant Events
- 2013-17 VISION AUSTRALIA Carols by Candlelight Site Manager
- 2012-16 EAT STREET & STREET SMART Charity Dinner and Restaurant events
Timeline
Venue Manager
NOMAD
01.2022 - 05.2024
Business Development Manager
LONSDALE INSTITUTE - Hospitality Training
06.2021 - 01.2022
Section Waiter / Retail - Covid Role
BELLOTA WINE BAR / PRINCE WINE STORE
11.2019 - 06.2021
Assistant Restaurant Manager / Events and Reservations Manager
EZARD
12.2014 - 11.2024
Section Waiter / Sommelier
EZARD
08.2011 - 05.2013
Section Waiter / Sommelier / Reservations
PRESS CLUB
11.2010 - 08.2011
Head Waiter / Opening Team
CUTLER AND CO
01.2010 - 11.2010
Head Waiter / Staff Trainer / Opening Team
ROCKPOOL BAR & GRILL
10.2007 - 12.2009
Section Waiter / Bar Attendant
MELBOURNE WINE ROOM
07.2005 - 08.2007
Assistant Venue Manager / Functions Manager
BEAUMARIS PAVILLION
04.2002 - 03.2004
Restaurant Manager / Opening Team
VUE DE MONDE
02.2001 - 01.2002
35th Floor Supervisor / Section Waiter
HOTEL SOFITEL - Cafe La & Le Restaurant
03.1998 - 03.2001
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