Danielle Gallienne-Smith
Melbourne,VIC
Summary
An engaging and dynamic Food & Beverage professional with extensive experience in Melbourne's hospitality scene. I specialize in driving financial results and elevating the customer experience.
Overview
27
27
years of professional experience
Work History
Venue Manager
NOMAD
2022.01 - 2024.05
Business Development Manager
LONSDALE INSTITUTE - Hospitality Training
2021.06 - 2022.01
Section Waiter / Retail - Covid Role
BELLOTA WINE BAR / PRINCE WINE STORE
2019.11 - 2021.06
Assistant Restaurant Manager / Events and Reservations Manager
EZARD
2014.12 - 2024.11
Section Waiter / Sommelier
EZARD
2011.08 - 2013.05
Section Waiter / Sommelier / Reservations
PRESS CLUB
2010.11 - 2011.08
Head Waiter / Opening Team
CUTLER AND CO
2010.01 - 2010.11
Head Waiter / Staff Trainer / Opening Team
ROCKPOOL BAR & GRILL
2007.10 - 2009.12
Section Waiter / Bar Attendant
MELBOURNE WINE ROOM
2005.07 - 2007.08
Assistant Venue Manager / Functions Manager
BEAUMARIS PAVILLION
2002.04 - 2004.03
Restaurant Manager / Opening Team
VUE DE MONDE
2001.02 - 2002.01
35th Floor Supervisor / Section Waiter
HOTEL SOFITEL - Cafe La & Le Restaurant
1998.03 - 2001.03
Education
Skills
- Leading venue management teams
- Staff recruitment, induction, appraisals development
- Planning and executing training initiatives
- Policy and procedure development and implementation
- Financial oversight, reconciliations and banking
- Management of maintenance and supplier contracts
- Reporting on covers and sales budgets
- Management of labour costs, in line with Fair Work guidelines
- Hands on management and oversight of high volume services
- Proactive approach to enhancing the guest experience, whilst increasing sales
- Competency across Microsoft Office and Google suites
- Competency across multiple reservations and POS systems
- Driving reservations to maximise covers
- Managing feedback
- Function and events organisation
- Formulating business development initiatives
Volunteer Experience
- 2022 BLOODY GOOD DINNER Charity dinner and Restaurant Events
- 2022 - 23 STARLIGHT FOUNDATION Restaurant Events
- 2013-17 VISION AUSTRALIA Carols by Candlelight Site Manager
- 2012-16 EAT STREET & STREET SMART Charity Dinner and Restaurant events
Timeline
Venue Manager
NOMAD
2022.01 - 2024.05
Business Development Manager
LONSDALE INSTITUTE - Hospitality Training
2021.06 - 2022.01
Section Waiter / Retail - Covid Role
BELLOTA WINE BAR / PRINCE WINE STORE
2019.11 - 2021.06
Assistant Restaurant Manager / Events and Reservations Manager
EZARD
2014.12 - 2024.11
Section Waiter / Sommelier
EZARD
2011.08 - 2013.05
Section Waiter / Sommelier / Reservations
PRESS CLUB
2010.11 - 2011.08
Head Waiter / Opening Team
CUTLER AND CO
2010.01 - 2010.11
Head Waiter / Staff Trainer / Opening Team
ROCKPOOL BAR & GRILL
2007.10 - 2009.12
Section Waiter / Bar Attendant
MELBOURNE WINE ROOM
2005.07 - 2007.08
Assistant Venue Manager / Functions Manager
BEAUMARIS PAVILLION
2002.04 - 2004.03
Restaurant Manager / Opening Team
VUE DE MONDE
2001.02 - 2002.01
35th Floor Supervisor / Section Waiter
HOTEL SOFITEL - Cafe La & Le Restaurant
1998.03 - 2001.03