DANIELLE GALLIENNE-SMITH
Caulfield South,Australia
Summary
An engaging and dynamic food & beverage professional with extensive experience in Melbourne's hospitality scene. I’m passionate about driving financial results and elevating the customer experience, whilst having operational oversight to provide efficient workflow.
Overview
20
20
years of professional experience
Work History
Retail Manager
BAKER BLEU
Caulfield North & Hawksburn, Australia
06.2024 - 11.2025
- Team management of two high-performing retail stores.
- Staff recruitment, induction, training, appraisals, and professional development.
- Monitoring budgets, controlling expenses, and analyzing performance metrics.
- Reporting for weekly operational and finance meetings, and seasonal planning.
- Retail stock oversight, including the development of range and supplier relationships.
- Effective systematization and delegation of ordering processes and stocktakes.
- Ensuring compliance with company policies and safety regulations.
- Handling escalated customer and operational problems.
Venue Manager
NOMAD
Melbourne, Australia
01.2022 - 05.2024
- Managed a small venue management team.
- Managed daily operations, including high-volume services.
- Staff recruitment, induction, training, appraisals, and professional development.
- Policy and SOP development and implementation.
- Financial oversight, reconciliations, and banking.
- Management of maintenance and supplier contracts.
- Monitoring budgets, controlling expenses, analyzing performance metrics, and generating reports for weekly ops, finance meetings, and seasonal planning.
Business Development Manager
LONSDALE INSTITUTE
Melbourne, Australia
06.2021 - 01.2022
- Developed training materials, including guides, and handouts.
- Identified potential clients, and built relationships.
- Fostered partnerships with key industry players for engagement
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Contributed to e-learning solutions
Restaurant / Retail / Wholesale / Deliveries / Covid Role
BELLOTA WINE BAR / PRINCE WINE STORE
South Melbourne, Australia
11.2019 - 06.2021
Section waiter / Assistant Restaurant Manager / Events and Reservations Manager
EZARD
Melbourne, Australia
08.2011 - 10.2019
Section Waiter / Supervisor / Reservations
PRESS CLUB
Melbourne, Australia
11.2010 - 08.2011
Section Waiter / Opening Team
CUTLER AND CO
Melbourne, Australia
01.2010 - 11.2010
Head Waiter / Staff Trainer / Opening Team
ROCKPOOL BAR & GRILL
Melbourne, Australia
10.2007 - 12.2009
Section Waiter / Bar Attendant
MELBOURNE WINE ROOM
St Kilda, Australia
07.2005 - 08.2007
Education
EVOLVE Management Training
First Aid
W.E.S.E.T Level 3
RSA
Food Safety Supervisor
BACHELOR OF DESIGN LANDSCAPE ARCHITECTURE - Partial -
Royal Melbourne Institute of Technology
Melbourne, Victoria, VICMelbourne, Victoria, VIC
ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT -
William Angliss Institute of TAFE
Melbourne, Victoria, VICMelbourne, Victoria, VIC
V.C.E. -
Ballarat and Clarendon College
Skills
- Microsoft Office and Google Suite proficiency
- POS and CRM system management
- ERP and HR software management
- Operational planning
- Driving business growth
Timeline
Retail Manager
BAKER BLEU
06.2024 - 11.2025
Venue Manager
NOMAD
01.2022 - 05.2024
Business Development Manager
LONSDALE INSTITUTE
06.2021 - 01.2022
Restaurant / Retail / Wholesale / Deliveries / Covid Role
BELLOTA WINE BAR / PRINCE WINE STORE
11.2019 - 06.2021
Section waiter / Assistant Restaurant Manager / Events and Reservations Manager
EZARD
08.2011 - 10.2019
Section Waiter / Supervisor / Reservations
PRESS CLUB
11.2010 - 08.2011
Section Waiter / Opening Team
CUTLER AND CO
01.2010 - 11.2010
Head Waiter / Staff Trainer / Opening Team
ROCKPOOL BAR & GRILL
10.2007 - 12.2009
Section Waiter / Bar Attendant
MELBOURNE WINE ROOM
07.2005 - 08.2007
EVOLVE Management Training
First Aid
W.E.S.E.T Level 3
RSA
Food Safety Supervisor
BACHELOR OF DESIGN LANDSCAPE ARCHITECTURE - Partial -
Royal Melbourne Institute of Technology
ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT -
William Angliss Institute of TAFE
V.C.E. -
Ballarat and Clarendon College